Who you are

• 3–5 years in an IT support, helpdesk, or systems admin role
• Strong troubleshooting skills across macOS, SaaS tools, and identity/access systems
• Experience with MDM, endpoint protection, and identity tools (Okta a plus)
• Familiarity with scripting or automation (e.g., Bash, Python, no-code tools)
• Able to manage support queues with empathy, urgency, and professionalism
• Prior experience supporting a fully remote global team within a start up environment ideal
• Clear communicator who documents work well and can train others as needed
• Bonus: Experience in healthcare or other compliance-focused environments (HIPAA/SOC 2)
• Bonus: Experience using GAM or other admin automation tools

What the job involves

• As an IT Engineer at Function Health, you’ll play a hands-on role in keeping our team productive, secure, and well-supported. You’ll manage laptops, resolve technical issues, improve onboarding/offboarding workflows, and help enforce the tools and processes that support our fast-paced, mission-driven environment
• As an early member of our team, your contributions will play a critical role in shaping the future of our member experience as we scale from currently thousands of members to millions
• This role is best suited for those energized by fast-paced environments, excited to build in a high-growth setting, and deeply motivated by our mission at Function. If you're looking for meaningful challenges, dynamic work, and the opportunity to make a real impact—we’d love to meet you
• Provide technical support to employees for devices, software, and account issues
• Manage onboarding/offboarding tasks to ensure timely and secure access across systems
• Maintain and improve IT processes and documentation (e.g., checklists, runbooks, automation scripts)
• Enroll and monitor laptops in MDM and ensure endpoint protection is running
• Administer SaaS and productivity tools like Google Workspace, Slack, Notion, etc
• Partner with Security to roll out device, account, and data protection policies
• Track IT assets, manage inventory, and support device lifecycle operations
• Triage IT requests, escalate complex issues, and follow through to resolution
• Support internal audits by maintaining access logs, asset records, and process documentation

Benefits

• Choose your own holidays
• 401k Match
• Health Insurance