Reporting to Redpath’s Americas IT Manager, we are seeking a detail-oriented, thorough, and organized IT technician to join our team. In this position, you will play a key role in providing support for all areas of IT for Redpath Canada Limited. You will update systems, troubleshoot problems, and provide hands-on client support for IT issues within our organization.

• Ensure client systems, software, and mobile devices are up-to-date through system monitoring and regular upgrades
• Utilize ticketing system for all support requests, incidents, and change requests.
• Effectively track assets and software distribution
• Monitor and maintain network and server assets
• Assist with the design, implementation, and support of new software and features
• Oversee troubleshooting for system errors
• Provide technical support either by phone, remote access or site visits as needed
• Respond to IT issues; hardware maintenance, software, networking, etc.
• Evaluate connectivity issues, equipment, and software
• Set up equipment for new users
• Perform data backups
• Install and update network system improvements as needed
• Provide client computer, asset tracking/deployment, network, antivirus and application support.
• Provide Microsoft Teams Voice telephony support

Salary Range (Base): $60,000 - $83,000 - Based on knowledge, skills and experience.

#LI-JS1

Education

Required: College diploma in Business, Information Technology or related

Preferred: University degree in Business, Information Technology or related

• ITIL, CompTIA A+, CompTIA Net+ certification, or related IT certification preferred
• Previous experience as a help desk technician, computer technician, or IT support.

Work Experience:

Required: 1 - 2 years’ experience

Preferred: 2+ years’ experience