Service Operations Coordinator
Top Benefits
About the role
Be part of something powerful! Are you excited by innovative technology such as high-quality Process Instruments, SCADA / Telemetry products, Variable Frequency Drives, and eco-friendly fuel cells for off-grid and backup power applications? We’ve got the perfect job for you. At SFC Energy Ltd., we believe that clean energy and a digital future are essential to a sustainable economy. We connect world-leading, eco-friendly technologies into purpose-built solutions for industry. We study how and where they work best. We learn how to integrate, optimize and service them. That way, we know our clients get the right products, ready to work, every time.
We are lookingfor a Service Operations Coordinator - Calgary
Reporting to the Service Supervisor, the Service Operations Coordinator plays a key role in supporting the SFC Service Team by preparing quotations and processing orders for in-house repairs and field services. The role coordinates service-related purchasing activities with the internal Purchasing team and supports Salesforce administration, reporting, and operational planning, while ensuring high standards of service quality and customer satisfaction. Why you should join us? SFC Energy Ltd. is a fast-growing company, part of SFC Energy AG, a German-listed company(F3C), which is strongly driven by technological innovation. Here you will find exciting areas to work in, challenging tasks, and a fantastic team.
What We Expect? Diploma or degree in Business Administration, Operations or a related field. 2+ years of experience in service coordination, operations, customer service, or similar role Strong proficiency in Microsoft Office Suite, particularly Excel. Experience with a Salesforce is required Experience with ERP, estimating, or project management software is an asset. Ability to multitask and work in a fast-paced environment. Strong organizational skills and attention to detail. Strong in both written and verbal communication and teamwork skills. Ability to manage multiple projects and deadlines simultaneously.
Roles and Responsibilities: Coordinate incoming customer requests via phone, email, and online channels. Prepare and submit quotations, service orders, proposals, and bid documents. Coordinate in-house repairs and field service activities. Track service requests and ensure timely communication with customers and internal teams. Support end-to-end service order flow and issue resolution. Maintain accurate and up-to-date Salesforce records. Support reporting on service activity, pipeline visibility, and operational performance. Assist leadership with Salesforce administration and data integrity. Ensure high-quality data to support decision-making across Service and Sales. Coordinate service-related purchasing needs with the internal Purchasing team. Submit and track purchase requests for parts and materials. Follow up to ensure timely availability of required service resources. Maintain accurate records of purchasing-related activities. Maintain service documentation, records, and operational reports. Compile service and customer compliance data as required. Coordinate service logistics including training schedules and travel arrangements. Support tracking and documentation of equipment calibration records.
For more power: Our benefits Our core values drive us every day; and what we call SFC Spirit: Technology leadership The Customer comes first Shaping the future together with new ideas Sustainability through innovation We encourage freedom/independence, personal and professional growth Multidisciplinary team in a varied workplace Open door policy, active and helpful colleagues Training opportunities based on performance management Workplace culture programs and initiatives Excellent salary and commission-based programs Company health and insurance package Strong employee culture
Equal Opportunity & Accessibility We are committed to creating an inclusive, accessible, and diverse workplace. Accommodations are available upon request for candidates participating in any stage of the recruitment process, in accordance with applicable provincial accessibility legislation.
Apply now! We thank all interested applicants, however, only those under consideration will be contacted.
Similar Jobs
Service Operations Coordinator
Top Benefits
About the role
Be part of something powerful! Are you excited by innovative technology such as high-quality Process Instruments, SCADA / Telemetry products, Variable Frequency Drives, and eco-friendly fuel cells for off-grid and backup power applications? We’ve got the perfect job for you. At SFC Energy Ltd., we believe that clean energy and a digital future are essential to a sustainable economy. We connect world-leading, eco-friendly technologies into purpose-built solutions for industry. We study how and where they work best. We learn how to integrate, optimize and service them. That way, we know our clients get the right products, ready to work, every time.
We are lookingfor a Service Operations Coordinator - Calgary
Reporting to the Service Supervisor, the Service Operations Coordinator plays a key role in supporting the SFC Service Team by preparing quotations and processing orders for in-house repairs and field services. The role coordinates service-related purchasing activities with the internal Purchasing team and supports Salesforce administration, reporting, and operational planning, while ensuring high standards of service quality and customer satisfaction. Why you should join us? SFC Energy Ltd. is a fast-growing company, part of SFC Energy AG, a German-listed company(F3C), which is strongly driven by technological innovation. Here you will find exciting areas to work in, challenging tasks, and a fantastic team.
What We Expect? Diploma or degree in Business Administration, Operations or a related field. 2+ years of experience in service coordination, operations, customer service, or similar role Strong proficiency in Microsoft Office Suite, particularly Excel. Experience with a Salesforce is required Experience with ERP, estimating, or project management software is an asset. Ability to multitask and work in a fast-paced environment. Strong organizational skills and attention to detail. Strong in both written and verbal communication and teamwork skills. Ability to manage multiple projects and deadlines simultaneously.
Roles and Responsibilities: Coordinate incoming customer requests via phone, email, and online channels. Prepare and submit quotations, service orders, proposals, and bid documents. Coordinate in-house repairs and field service activities. Track service requests and ensure timely communication with customers and internal teams. Support end-to-end service order flow and issue resolution. Maintain accurate and up-to-date Salesforce records. Support reporting on service activity, pipeline visibility, and operational performance. Assist leadership with Salesforce administration and data integrity. Ensure high-quality data to support decision-making across Service and Sales. Coordinate service-related purchasing needs with the internal Purchasing team. Submit and track purchase requests for parts and materials. Follow up to ensure timely availability of required service resources. Maintain accurate records of purchasing-related activities. Maintain service documentation, records, and operational reports. Compile service and customer compliance data as required. Coordinate service logistics including training schedules and travel arrangements. Support tracking and documentation of equipment calibration records.
For more power: Our benefits Our core values drive us every day; and what we call SFC Spirit: Technology leadership The Customer comes first Shaping the future together with new ideas Sustainability through innovation We encourage freedom/independence, personal and professional growth Multidisciplinary team in a varied workplace Open door policy, active and helpful colleagues Training opportunities based on performance management Workplace culture programs and initiatives Excellent salary and commission-based programs Company health and insurance package Strong employee culture
Equal Opportunity & Accessibility We are committed to creating an inclusive, accessible, and diverse workplace. Accommodations are available upon request for candidates participating in any stage of the recruitment process, in accordance with applicable provincial accessibility legislation.
Apply now! We thank all interested applicants, however, only those under consideration will be contacted.