Technical Operations Manager
Top Benefits
About the role
Podtech Data Centers Inc., the employing entity, is a proud member of the IREN Group and we are currently looking to hire!
IREN is a leading next-generation data center business powering the future with 100% renewable energy. We build, own and operate our data centers and take pride in being at the forefront of sustainable solutions for the ever-evolving applications of high-performance compute. We believe that human progress is invaluable, but it should be done in the right way – responsibly, sustainably and having a positive impact on the communities we operate in.
We have grown substantially since 2019, from our inception in Australia to now having several facilities across North America and being listed on NASDAQ… and we are just getting started! By joining us, you will be contributing to the future of sustainable high-performance compute and the local communities we strive to have a positive impact on. The Technical Operations Manager is responsible for the overall leadership, strategy, and execution of technical operations supporting a High-Performance Computing (HPC) data center environment. This role provides oversight of all server operations, technical service delivery, hardware support, vendor management, and customer-facing technical activities to ensure the highest levels of availability, reliability, and operational excellence.
The Technical Operations Manager leads both the internal technical support organization and the external vendor support organization through direct management of:
- Technical Services Manager – responsible for Data Center Technicians, smart hands services, hardware deployments, operational support, and customer service delivery.
- HPC Vendor Services Manager – responsible for OEM technicians, vendor relationships, hardware repair activities, RMA management, spare parts logistics, and service-level performance.
The role serves as the senior operational leader for all compute infrastructure support functions and acts as the primary interface between Operations, Engineering, Facilities, Customers, and Vendors. The Technical Operations Manager is accountable for service delivery, technical support performance, operational readiness, vendor effectiveness, infrastructure reliability, and continuous improvement across one or more HPC data center sites. Education
- Bachelor's degree in Engineering, Computer Science, Information Technology, Electronics, or related discipline.
- Equivalent experience in mission-critical operations may be considered.
Experience
- 5+ years of experience in mission-critical operations, HPC infrastructure, cloud computing, or large-scale data center environments.
- 5+ years of management experience leading technical operations organizations.
- Experience managing both internal technical teams and external vendor organizations.
- Experience supporting enterprise server, storage, networking, and HPC infrastructure.
- Experience in 24/7 operational environments.
Technical Knowledge
- HPC infrastructure and operations
- GPU computing environments
- Enterprise server platforms
- Storage technologies
- Data center operations
- Vendor support models
- Hardware lifecycle management
- Asset management systems
- Incident, change, and problem management
- ITIL service management principles
Key Responsibilities Technical Operations Leadership
- Lead all technical operations activities supporting HPC and server infrastructure.
- Develop and execute operational strategies that support business objectives and customer requirements.
- Establish operational standards, governance processes, and performance expectations.
- Promote a culture of safety, accountability, customer focus, and operational excellence.
- Provide leadership during critical incidents, major outages, and recovery events.
Organizational Leadership Technical Services Function Provide leadership and oversight to the Technical Services Manager responsible for:
- Data Center Technicians
- Lead Technicians
- Smart Hands Services
- Server deployment activities
- Rack and stack operations
- Customer support requests
- Operational readiness support
Vendor Services Function Provide leadership and oversight to the HPC Vendor Services Manager responsible for:
- OEM Field Service Engineers
- Vendor Technicians
- Warranty support programs
- Hardware repair activities
- RMA management
- Spare parts programs
- Vendor performance management
- Service contract administration
Service Delivery & Operational Performance
- Lead service delivery for all technical support functions.
- Monitor KPIs, SLAs, and operational performance.
- Ensure timely response to infrastructure and customer issues.
- Drive standardization, consistency, and continuous improvement.
HPC Infrastructure Strategy
- Develop support strategies for HPC, GPU, storage, and server environments.
- Ensure operational readiness for new technologies and deployments.
- Support lifecycle management, hardware refreshes, and infrastructure growth.
Vendor & OEM Management
- Manage strategic relationships with vendors and OEMs.
- Conduct performance reviews and drive vendor accountability.
- Oversee contract compliance, escalations, and support agreements.
Incident & Escalation Management
- Serve as the senior escalation point for major incidents.
- Coordinate response efforts, root cause analysis, and corrective actions.
- Monitor reliability trends and implement lessons learned.
Customer & Stakeholder Management
- Act as a senior operational contact for customers and stakeholders.
- Support customer reviews, onboarding, and expansion initiatives.
- Ensure service delivery meets business and contractual requirements.
Operational Readiness & Project Support
- Support commissioning, testing, and turnover of new infrastructure.
- Ensure operational requirements are incorporated into projects.
- Assess operational risks and support site expansion activities.
Asset Lifecycle & Capacity Planning
- Oversee hardware lifecycle, asset management, and capacity planning.
- Ensure effective management of critical spares and configuration controls.
- Support long-term infrastructure planning.
Continuous Improvement
- Drive operational excellence, process improvement, and automation.
- Develop performance reporting and benchmark against industry standards.
Compliance, Safety & Security
- Ensure compliance with safety, security, change management, and regulatory requirements.
- Promote a strong safety culture and support audits and assessments.
The IREN Package:
- Salary range: CAD $125K to $170K, depending on experience
- Short-term and Long-term Incentive Programs
- Extended Health and Dental Benefits
- 3 weeks paid vacation
- Casual work attire
- Relocation assistance (if necessary)
Other Internal Information:
- Location: Mackenzie, BC
- Reporting Line: Site Manager
- Travel Requirements: Occasional travel as required across Canadian and US operations
- Flexibility: IREN operates across multiple countries / time zones. Must have a flexible approach to work hours
Podtech Data Centers Inc., the employing entity and proud member of the IREN Group is an equal opportunity employer that is committed to creating an inclusive workplace. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, veteran status, and other legally protected characteristics.
This job will remain posted until filled. While we appreciate all applications we receive, we are only able to contact candidates under consideration.
By applying for this position and submitting your resume and application materials, you consent to the processing of your personal information in accordance with our Job Applicant Privacy Statement available on our website at www.iren.com.
Similar Jobs
Technical Operations Manager
Top Benefits
About the role
Podtech Data Centers Inc., the employing entity, is a proud member of the IREN Group and we are currently looking to hire!
IREN is a leading next-generation data center business powering the future with 100% renewable energy. We build, own and operate our data centers and take pride in being at the forefront of sustainable solutions for the ever-evolving applications of high-performance compute. We believe that human progress is invaluable, but it should be done in the right way – responsibly, sustainably and having a positive impact on the communities we operate in.
We have grown substantially since 2019, from our inception in Australia to now having several facilities across North America and being listed on NASDAQ… and we are just getting started! By joining us, you will be contributing to the future of sustainable high-performance compute and the local communities we strive to have a positive impact on. The Technical Operations Manager is responsible for the overall leadership, strategy, and execution of technical operations supporting a High-Performance Computing (HPC) data center environment. This role provides oversight of all server operations, technical service delivery, hardware support, vendor management, and customer-facing technical activities to ensure the highest levels of availability, reliability, and operational excellence.
The Technical Operations Manager leads both the internal technical support organization and the external vendor support organization through direct management of:
- Technical Services Manager – responsible for Data Center Technicians, smart hands services, hardware deployments, operational support, and customer service delivery.
- HPC Vendor Services Manager – responsible for OEM technicians, vendor relationships, hardware repair activities, RMA management, spare parts logistics, and service-level performance.
The role serves as the senior operational leader for all compute infrastructure support functions and acts as the primary interface between Operations, Engineering, Facilities, Customers, and Vendors. The Technical Operations Manager is accountable for service delivery, technical support performance, operational readiness, vendor effectiveness, infrastructure reliability, and continuous improvement across one or more HPC data center sites. Education
- Bachelor's degree in Engineering, Computer Science, Information Technology, Electronics, or related discipline.
- Equivalent experience in mission-critical operations may be considered.
Experience
- 5+ years of experience in mission-critical operations, HPC infrastructure, cloud computing, or large-scale data center environments.
- 5+ years of management experience leading technical operations organizations.
- Experience managing both internal technical teams and external vendor organizations.
- Experience supporting enterprise server, storage, networking, and HPC infrastructure.
- Experience in 24/7 operational environments.
Technical Knowledge
- HPC infrastructure and operations
- GPU computing environments
- Enterprise server platforms
- Storage technologies
- Data center operations
- Vendor support models
- Hardware lifecycle management
- Asset management systems
- Incident, change, and problem management
- ITIL service management principles
Key Responsibilities Technical Operations Leadership
- Lead all technical operations activities supporting HPC and server infrastructure.
- Develop and execute operational strategies that support business objectives and customer requirements.
- Establish operational standards, governance processes, and performance expectations.
- Promote a culture of safety, accountability, customer focus, and operational excellence.
- Provide leadership during critical incidents, major outages, and recovery events.
Organizational Leadership Technical Services Function Provide leadership and oversight to the Technical Services Manager responsible for:
- Data Center Technicians
- Lead Technicians
- Smart Hands Services
- Server deployment activities
- Rack and stack operations
- Customer support requests
- Operational readiness support
Vendor Services Function Provide leadership and oversight to the HPC Vendor Services Manager responsible for:
- OEM Field Service Engineers
- Vendor Technicians
- Warranty support programs
- Hardware repair activities
- RMA management
- Spare parts programs
- Vendor performance management
- Service contract administration
Service Delivery & Operational Performance
- Lead service delivery for all technical support functions.
- Monitor KPIs, SLAs, and operational performance.
- Ensure timely response to infrastructure and customer issues.
- Drive standardization, consistency, and continuous improvement.
HPC Infrastructure Strategy
- Develop support strategies for HPC, GPU, storage, and server environments.
- Ensure operational readiness for new technologies and deployments.
- Support lifecycle management, hardware refreshes, and infrastructure growth.
Vendor & OEM Management
- Manage strategic relationships with vendors and OEMs.
- Conduct performance reviews and drive vendor accountability.
- Oversee contract compliance, escalations, and support agreements.
Incident & Escalation Management
- Serve as the senior escalation point for major incidents.
- Coordinate response efforts, root cause analysis, and corrective actions.
- Monitor reliability trends and implement lessons learned.
Customer & Stakeholder Management
- Act as a senior operational contact for customers and stakeholders.
- Support customer reviews, onboarding, and expansion initiatives.
- Ensure service delivery meets business and contractual requirements.
Operational Readiness & Project Support
- Support commissioning, testing, and turnover of new infrastructure.
- Ensure operational requirements are incorporated into projects.
- Assess operational risks and support site expansion activities.
Asset Lifecycle & Capacity Planning
- Oversee hardware lifecycle, asset management, and capacity planning.
- Ensure effective management of critical spares and configuration controls.
- Support long-term infrastructure planning.
Continuous Improvement
- Drive operational excellence, process improvement, and automation.
- Develop performance reporting and benchmark against industry standards.
Compliance, Safety & Security
- Ensure compliance with safety, security, change management, and regulatory requirements.
- Promote a strong safety culture and support audits and assessments.
The IREN Package:
- Salary range: CAD $125K to $170K, depending on experience
- Short-term and Long-term Incentive Programs
- Extended Health and Dental Benefits
- 3 weeks paid vacation
- Casual work attire
- Relocation assistance (if necessary)
Other Internal Information:
- Location: Mackenzie, BC
- Reporting Line: Site Manager
- Travel Requirements: Occasional travel as required across Canadian and US operations
- Flexibility: IREN operates across multiple countries / time zones. Must have a flexible approach to work hours
Podtech Data Centers Inc., the employing entity and proud member of the IREN Group is an equal opportunity employer that is committed to creating an inclusive workplace. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, veteran status, and other legally protected characteristics.
This job will remain posted until filled. While we appreciate all applications we receive, we are only able to contact candidates under consideration.
By applying for this position and submitting your resume and application materials, you consent to the processing of your personal information in accordance with our Job Applicant Privacy Statement available on our website at www.iren.com.