About the role
Job Description:
Jonas Project Manager
The Company
Jonas Club Software is an industry leading club-first management platform built exclusively for private and member-driven clubs and designed to be the single source of club truth. Used by thousands of clubs across five continents for more than 35 years, Jonas Club combines hospitality-grade performance with a global team of over 6,000 professionals focused on service, security and continuous improvement. It is engineered for hospitality operations, complies with SOC 2 and PCI requirements, and supports extensibility through APIs and partner integrations. Our unified, contextual activity timeline brings reservations, point-of-sale and food and beverage, billing and finance, events, member services and reporting into one secure platform that enables seamless interactions between members, staff and the broader club community.
POSITION
We’re looking for a passionate, proactive, and resourceful Project Manager to join our dynamic team. We value a strong work ethic, creativity, professionalism, and top-quality work.
You’ll be tasked with managing all aspects of external and internal stakeholder engagement in every project component from beginning to end, working closely with Specialists for the various products during implementation. You will lead and manage clients through each stage of the process involved in planning, configuration, build, training, launch, and limited post-implementation support. The key to success in this role is determined by your confident and competent leadership and how easily you demonstrate exemplary timeline management skills, task coordination, proactive communication, accountability, benchmark setting, metric measurement, pride in your achievements, and quality assurance.
Responsibilities
Primary point of contact to lead clients and internal teams through all stages of a project’s lifecycle across several verticals across the entire company, including kick-off, agreement review, configuration, quality control testing, training, launch, and limited post-implementation support. Establish and drive project component timelines and deliverable schedules, ensuring compliance and accountability by an internal team Coordinate the involvement of cross-functional Specialists and IT teams as needed to meet project objectives Appropriately set and manage client expectations of project tasks, critical sign-off stages, and milestone schedules Act as the escalation point for clients regarding Specialist-related questions across verticals within the department Facilitate and direct all client meetings and interactions related to the implementation of the full project Fully understand, and be able to clarify, project goals and objectives to all internal and external stakeholders Prepare and distribute timely project status reports to internal and external stakeholders Conduct regular, consistent client check-in calls Record, track, and manage projects through the use of project management software Coordinate with third-party software vendors for integrations
Qualifications
5+ years of previous experience managing technical projects Comfortable in a customer-facing role (have a strong customer-service orientation) and possess a professional and courteous disposition and demeanor Demonstrated experience in working effectively in a highly collaborative team setting Establishes and maintains two-way communication to give clear direction and set well-planned and organized objectives appropriately. Independent self-starter; able and eager to dig deep into several software applications, and become technically proficient and intimately familiar with their full functionality Strong organizational skills: uses resources effectively and efficiently arranges information and files in a useful manner. Strong planning and scoping skills. Able to measure performance and evaluate results. Strong priority setting in order to eliminate roadblocks and create focus. Capable of creating processes to create resource efficiency and manage through systems. Able to write/orate clearly and succinctly in a variety of communication settings and styles Proven attention-to-detail and ability to effectively multi-task in a deadline-driven atmosphere utilizing strong organizational skills across many project components Demonstrated experience in creative problem-solving and client relationship management Knowledge of Google and Microsoft Office applications
Business Unit:
Jonas Club
Scheduled Weekly Hours:
37.5
Number of Openings Available:
1
Worker Type:
Regular
More About Jonas Software:
Jonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services, to name a few. Within these markets, Jonas is comprised of over 65 distinct brands, each a respected leader in its domain.
Jonas’ vision is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of “Software for Life.” We are committed to technology, product innovation, quality, and exceptional customer service.
Jonas Software supports over 60,000 customers in more than 30 countries. We employ over 6,000 skilled professionals, including industry experts and technology specialists. Across our broader network, we support a global workforce of more than 30,000 employees.
Headquartered in Canada, Jonas Software has a global footprint with offices around the world. We’re a 100% owned subsidiary of Constellation Software Inc., based in Toronto, publicly listed on the TSX (CSU.TO), and a member of the S&P/TSX 60 Index.
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About the role
Job Description:
Jonas Project Manager
The Company
Jonas Club Software is an industry leading club-first management platform built exclusively for private and member-driven clubs and designed to be the single source of club truth. Used by thousands of clubs across five continents for more than 35 years, Jonas Club combines hospitality-grade performance with a global team of over 6,000 professionals focused on service, security and continuous improvement. It is engineered for hospitality operations, complies with SOC 2 and PCI requirements, and supports extensibility through APIs and partner integrations. Our unified, contextual activity timeline brings reservations, point-of-sale and food and beverage, billing and finance, events, member services and reporting into one secure platform that enables seamless interactions between members, staff and the broader club community.
POSITION
We’re looking for a passionate, proactive, and resourceful Project Manager to join our dynamic team. We value a strong work ethic, creativity, professionalism, and top-quality work.
You’ll be tasked with managing all aspects of external and internal stakeholder engagement in every project component from beginning to end, working closely with Specialists for the various products during implementation. You will lead and manage clients through each stage of the process involved in planning, configuration, build, training, launch, and limited post-implementation support. The key to success in this role is determined by your confident and competent leadership and how easily you demonstrate exemplary timeline management skills, task coordination, proactive communication, accountability, benchmark setting, metric measurement, pride in your achievements, and quality assurance.
Responsibilities
Primary point of contact to lead clients and internal teams through all stages of a project’s lifecycle across several verticals across the entire company, including kick-off, agreement review, configuration, quality control testing, training, launch, and limited post-implementation support. Establish and drive project component timelines and deliverable schedules, ensuring compliance and accountability by an internal team Coordinate the involvement of cross-functional Specialists and IT teams as needed to meet project objectives Appropriately set and manage client expectations of project tasks, critical sign-off stages, and milestone schedules Act as the escalation point for clients regarding Specialist-related questions across verticals within the department Facilitate and direct all client meetings and interactions related to the implementation of the full project Fully understand, and be able to clarify, project goals and objectives to all internal and external stakeholders Prepare and distribute timely project status reports to internal and external stakeholders Conduct regular, consistent client check-in calls Record, track, and manage projects through the use of project management software Coordinate with third-party software vendors for integrations
Qualifications
5+ years of previous experience managing technical projects Comfortable in a customer-facing role (have a strong customer-service orientation) and possess a professional and courteous disposition and demeanor Demonstrated experience in working effectively in a highly collaborative team setting Establishes and maintains two-way communication to give clear direction and set well-planned and organized objectives appropriately. Independent self-starter; able and eager to dig deep into several software applications, and become technically proficient and intimately familiar with their full functionality Strong organizational skills: uses resources effectively and efficiently arranges information and files in a useful manner. Strong planning and scoping skills. Able to measure performance and evaluate results. Strong priority setting in order to eliminate roadblocks and create focus. Capable of creating processes to create resource efficiency and manage through systems. Able to write/orate clearly and succinctly in a variety of communication settings and styles Proven attention-to-detail and ability to effectively multi-task in a deadline-driven atmosphere utilizing strong organizational skills across many project components Demonstrated experience in creative problem-solving and client relationship management Knowledge of Google and Microsoft Office applications
Business Unit:
Jonas Club
Scheduled Weekly Hours:
37.5
Number of Openings Available:
1
Worker Type:
Regular
More About Jonas Software:
Jonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services, to name a few. Within these markets, Jonas is comprised of over 65 distinct brands, each a respected leader in its domain.
Jonas’ vision is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of “Software for Life.” We are committed to technology, product innovation, quality, and exceptional customer service.
Jonas Software supports over 60,000 customers in more than 30 countries. We employ over 6,000 skilled professionals, including industry experts and technology specialists. Across our broader network, we support a global workforce of more than 30,000 employees.
Headquartered in Canada, Jonas Software has a global footprint with offices around the world. We’re a 100% owned subsidiary of Constellation Software Inc., based in Toronto, publicly listed on the TSX (CSU.TO), and a member of the S&P/TSX 60 Index.