Education: College/CEGEP. Asset languages: Dravidian languages. Work setting: Computer hardware or software retailer/wholesaler. Financial technology (FinTech). Help desk. Financial management/services. Financial services industry. Tasks: Respond to users experiencing difficulties with computer. Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in response to identified difficulties. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Participate in the redesign of applications and other software. Provide business systems, network and Internet support to users in response to identified difficulties. Provide customer service. Supervision: No supervision responsibility. Type of experience: Call centre. Transportation/travel information: Willing to travel cross-border. Work conditions and physical capabilities: Fast-paced environment. Tight deadlines. Attention to detail. Personal suitability: Efficient interpersonal skills. Ability to multitask. Time management. Honesty. Screening questions: Do you have experience working in this field?. Other: Use of artificial intelligence. Experience: 2 years to less than 3 years. Health benefits: Dental plan. Health care plan. Vision care benefits. Other benefits: Free parking available.