Sr. Business Systems Analyst (Service Now)
Top Benefits
About the role
Work Location:
Toronto, Ontario, Canada
Hours
37.5
Line Of Business
Technology Solutions
Pay Details
$81,600 - $115,200 CAD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Job Description
Provide support and produce detailed system requirements and technical / functional specifications in alignment with standards and frameworks. Work in close partnership with business partners / technology / project teams and stakeholders to elicit, analyze, document, communicate and manage detailed functional specifications.
Key Accountabilities
Develop effective and efficient solutions by researching/analyzing current state system capabilities and defining technology solutions options / recommendations working closely with key technology partners (e.g., Solution Architects and Developers) Define, document and translate business requirements into detailed functional specifications and non-functional specifications. Support testing teams in translating requirements and use cases into test conditions and expected results for product, performance, user acceptance, and operational acceptance testing. Support and contribute to project management activities by taking part in the scoping and estimating of project efforts, risks identification and mitigation measures recommendation, communicating activity status and supplying prompt notification and escalation of possible issues/problems to the Project Manager Participate in quality management reviews, in particular reviews of the designs, prototypes and other requirements work products to ensure they fulfill the requirements. Support collaboration with key stakeholders to find solutions, assess impact to existing work processes and systems, and how to manage the integration. May supply operational / process related analysis and support to various extents. Ensure best practices related to the BSA discipline are adhered to and enforced within project processes and deliverables. Adhere to existing processes/standards including requirements management and project management disciplines, well-defined enterprise technology delivery practices and standards, and business technology architecture, escalating escalate issues as needed. Continuously enhance knowledge/ability in own area and keep current with leading-edge technologies trends/developments and develop ability in TD services, applications, infrastructure, analytical tools and techniques that can contribute to effective solution development/delivery. Continuously enhance knowledge of business domains and their products/services Support the development of business cases including benefits identification, RFI/RFP and service level agreements with vendors/suppliers consistent with technology requirements/guidelines. Maintain ongoing communication with all stakeholders throughout the project lifecycle. Able to perform BSA tasks effectively while assigned to a single project or multiple concurrent projects. Prioritize and manage own workload to deliver quality results and meet timelines. Support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest. Participate in knowledge transfer within the team and business units. Coach new or less experienced colleagues and function as a reference for the requirements management lifecycle Find and recommend opportunities to enhance productivity, effectiveness and operational efficiency of the business unit and/or team.
Additional Information
Excellent verbal and written communication skills and comfortable working with both Business and Technical teams Initiative-taker with the ability to multi-task effectively and independently within a demanding environment Able to gauge the right level of priority and detail and/or effort on any given project. Able to adapt quickly to changing priorities. Initiative-taking with a proven history of delivering results. Exhibit effective critical thinking skills with a high degree of diligence. Excellent time management and prioritization skills Demonstrated ability to follow-up on issues independently and ensure they are resolved promptly, escalating when necessary. Sound to Advanced knowledge of system analysis process and techniques Sound to Advanced knowledge of systems and applications supported by the team including system components, functionality, interfaces, data flows, and business rule. Advanced knowledge of enterprise technology delivery practices and standards and related ability including design, development, testing and project management Sound understanding of business supported Performs work on all aspects of the system analyst process from end to end. Projects are moderate to overly complex and performed under minimal management supervision. Work may be reviewed by the Manager / Senior Analyst Generally, reports to a manager.
Experience & Education
Undergraduate degree or Technical Certificate 5-7 years relevant experience Experience in driving ServiceNow Integration Projects - 2 years ServiceNow BSA - 5 years Confluence/JIRA - 3 years Agile Delivery - 3 years ITIL process/ITSM solutions - 3 years
Certifications
Service Now Certifications - Certified Systems Administrator (CSA) - MUST Agile Delivery - SAFE Agile 6.0 - MUST ServiceNow Certifications - Any module related certification - NICE TO HAVE ITIL - ITIL Foundational - NICE TO HAVE Agile Delivery - SAFE PO/PM 6.0 - NICE TO HAVE
Who We Are
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.
Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more
Additional Information
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.
Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.
Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.
If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.
We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.
Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.
Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!
Language Requirement (Quebec Only)
Sans Objet
Similar Jobs
Sr. Business Systems Analyst (Service Now)
Top Benefits
About the role
Work Location:
Toronto, Ontario, Canada
Hours
37.5
Line Of Business
Technology Solutions
Pay Details
$81,600 - $115,200 CAD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Job Description
Provide support and produce detailed system requirements and technical / functional specifications in alignment with standards and frameworks. Work in close partnership with business partners / technology / project teams and stakeholders to elicit, analyze, document, communicate and manage detailed functional specifications.
Key Accountabilities
Develop effective and efficient solutions by researching/analyzing current state system capabilities and defining technology solutions options / recommendations working closely with key technology partners (e.g., Solution Architects and Developers) Define, document and translate business requirements into detailed functional specifications and non-functional specifications. Support testing teams in translating requirements and use cases into test conditions and expected results for product, performance, user acceptance, and operational acceptance testing. Support and contribute to project management activities by taking part in the scoping and estimating of project efforts, risks identification and mitigation measures recommendation, communicating activity status and supplying prompt notification and escalation of possible issues/problems to the Project Manager Participate in quality management reviews, in particular reviews of the designs, prototypes and other requirements work products to ensure they fulfill the requirements. Support collaboration with key stakeholders to find solutions, assess impact to existing work processes and systems, and how to manage the integration. May supply operational / process related analysis and support to various extents. Ensure best practices related to the BSA discipline are adhered to and enforced within project processes and deliverables. Adhere to existing processes/standards including requirements management and project management disciplines, well-defined enterprise technology delivery practices and standards, and business technology architecture, escalating escalate issues as needed. Continuously enhance knowledge/ability in own area and keep current with leading-edge technologies trends/developments and develop ability in TD services, applications, infrastructure, analytical tools and techniques that can contribute to effective solution development/delivery. Continuously enhance knowledge of business domains and their products/services Support the development of business cases including benefits identification, RFI/RFP and service level agreements with vendors/suppliers consistent with technology requirements/guidelines. Maintain ongoing communication with all stakeholders throughout the project lifecycle. Able to perform BSA tasks effectively while assigned to a single project or multiple concurrent projects. Prioritize and manage own workload to deliver quality results and meet timelines. Support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest. Participate in knowledge transfer within the team and business units. Coach new or less experienced colleagues and function as a reference for the requirements management lifecycle Find and recommend opportunities to enhance productivity, effectiveness and operational efficiency of the business unit and/or team.
Additional Information
Excellent verbal and written communication skills and comfortable working with both Business and Technical teams Initiative-taker with the ability to multi-task effectively and independently within a demanding environment Able to gauge the right level of priority and detail and/or effort on any given project. Able to adapt quickly to changing priorities. Initiative-taking with a proven history of delivering results. Exhibit effective critical thinking skills with a high degree of diligence. Excellent time management and prioritization skills Demonstrated ability to follow-up on issues independently and ensure they are resolved promptly, escalating when necessary. Sound to Advanced knowledge of system analysis process and techniques Sound to Advanced knowledge of systems and applications supported by the team including system components, functionality, interfaces, data flows, and business rule. Advanced knowledge of enterprise technology delivery practices and standards and related ability including design, development, testing and project management Sound understanding of business supported Performs work on all aspects of the system analyst process from end to end. Projects are moderate to overly complex and performed under minimal management supervision. Work may be reviewed by the Manager / Senior Analyst Generally, reports to a manager.
Experience & Education
Undergraduate degree or Technical Certificate 5-7 years relevant experience Experience in driving ServiceNow Integration Projects - 2 years ServiceNow BSA - 5 years Confluence/JIRA - 3 years Agile Delivery - 3 years ITIL process/ITSM solutions - 3 years
Certifications
Service Now Certifications - Certified Systems Administrator (CSA) - MUST Agile Delivery - SAFE Agile 6.0 - MUST ServiceNow Certifications - Any module related certification - NICE TO HAVE ITIL - ITIL Foundational - NICE TO HAVE Agile Delivery - SAFE PO/PM 6.0 - NICE TO HAVE
Who We Are
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.
Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more
Additional Information
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.
Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.
Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.
If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.
We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.
Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.
Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!
Language Requirement (Quebec Only)
Sans Objet