IT Help Desk Intern

The Opportunity Responsible for the successful completion of helpdesk requests within their support queue covering all Wajax IT activities. The Role * Answers, evaluates, and prioritizes helpdesk requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies. * Provides phone and in-person support to local and remote site end users on a variety of issues. Identifies, researches, and resolves technical problems. Tracks and monitors the problem to insure a timely resolution. * Provide printing support for all sites. * Configures, personalizes and positions workstations for remote site users. Maintains upgrades or replaces hardware and software systems. * Maintains, troubleshoots, installs and repairs computer systems, hardware, software and peripheral devices. Recommends and schedules repairs. Installs new software releases, system upgrades and resolves software related problems. * Provides and delegates tasks as it relates to workloads. * Works with suppliers to deliver a better experience at all sites. * Provides after hours on call support as required on a rotational basis. * Helps co-ordinate and maintain quality standards * Adheres to IT Services Policies, Procedures and Guidelines * Supports organisational change * Other duties as required The Candidate * currently enrolled in a post-secondary program * This role is required to be a co-op placement position • Diploma in Computer Science or equivalent IT certification. • Knowledge: Experience with desktop operating systems (Windows 7, 8, 10); • Bilingual in English and French is a definite asset • Knowledge of User Account Management; • Knowledge of Incident and Request Management; • Excellent analytical, troubleshooting and communication skills; • iPhones, Android devices and Tablets support The Company Our BIG goal is to be the most trusted supplier of industrial process equipment in Western Canada – and we believe that we have the best people, manufacturing partners, products, and capabilities to get us there! We aim to live each day by our Tundra/Wajax Core Values of 'Learning Matters', 'Safety, No Shortcuts', 'Teamwork, and 'Give Back'. Tundra offers a total compensation package that includes competitive pay, comprehensive benefits, learning and development, as well as some unique additional perks. Highlights include: * Competitive health and dental benefits with 100% employer paid premiums (no waiting period for eligibility). * Defined Contribution Pension Plan with 3.5% of total compensation matched by employer (no waiting period for eligibility). * Health Spending Account. * Wajax led e-learning, and product training through industry leading manufacturers. * Exclusive discounts through Wajax with a variety of manufacturers and service providers such as Ford, GM, Chrysler, Dell, TELUS, group mortgage rates, home & auto insurance program, pet insurance, footwear & workwear, fitness membership, perkopolis, and more. * Philanthropic focus in the communities with charities such as Kids Cancer Care Foundation, The Ride to Conquer Cancer, and Canadian Blood Services. * Award-Winning Health and Wellness Program. \\ Together we get more done.

The intern will answer, evaluate, and prioritize helpdesk requests while providing technical support for hardware, software, and networking issues. They are also responsible for configuring workstations, maintaining computer systems, and ensuring timely resolution of user problems.

Candidates must be currently enrolled in a post-secondary program, specifically a co-op placement position. A diploma in Computer Science or an equivalent IT certification is required, along with knowledge of desktop operating systems and incident management.

• Health benefits • Dental benefits • Defined contribution pension plan • Health spending account • E-learning • Product training • Employee discounts

Identified from the job description. Confirm important requirements above.

• Help desk support
• Hardware troubleshooting
• Software troubleshooting
• Networking
• Windows 7
• Windows 8
• Windows 10
• User account management
• Incident management
• Request management
• Analytical skills
• Communication skills
• IPhone support
• Android support
• Tablet support
• Printing support
• Smartphone Operation
• Microsoft Windows 7
• Organizational Change Management
• Bilingual (French/English)
• Account Management
• Multilingualism
• Management
• Cancer Care
• Communication
• Computer Science
• Computer Hardware
• Mortgage Loans
• Operating Systems
• Help Desk Support
• IT Service Management
• Peripheral Devices
• Philanthropy
• Software Systems
• Troubleshooting (Problem Solving)
• Tablets

• Technology
• Customer Service & Support
• Administrative
• IT Help Desk Intern
• Help Desk Technician / Analyst
• Information and Communications Technology User Support Technicians
• Computer User Support Specialists

Minimum education

Professional degree

Minimum experience

0+ years

Posting language

English

Working hours

40 hours per week