Valnet | IT Support Specialist

IT Support SpecialistLocation: Montréal, QC (on-site) Department: IT / InfrastructureAbout the roleValnet is looking for a hands-on IT Support Specialist to keep our people equipped, connected, and productive. You'll be the person who makes sure new hires have their equipment on day one, departing employees' equipment is recovered and accounted for, and everyone's hardware and workspace works accordingly — whether they're down the hall or working remotely.This is a great fit for someone who enjoys variety, likes solving practical problems, and takes pride in keeping things organized and running smoothly. You'll play a key role in the day-to-day operations that keep the company moving.What you'll do Manage the full lifecycle of employee equipment — provisioning, configuring, shipping, and recovering laptops and peripherals for onboarding and offboarding Coordinate shipping and handling logistics across locations, including packaging, tracking, and helping to maintain accurate asset records Keep track of remote assets, ensuring equipment issued to distributed and work-from-home employees is documented, monitored, and recoverable Provide general IT support to end users — troubleshooting hardware, software, and connectivity issues Handle desk moves and workspace setups, relocating and configuring equipment correctly Maintain accurate inventory and asset-tracking records across the fleet ​​​Escalate complex technical issues to senior IT staff as needed What we're looking for Some experience in an IT support role, or relevant education/certifications Foundational troubleshooting skills across common hardware and operating systems Strong organizational skills and attention to detail — you'll be juggling equipment and logistics simultaneously Comfortable with the physical aspects of the role (handling, lifting, and moving equipment) Clear communication skills and a service-oriented attitude Ability to work independently and prioritize a varied workload What makes you stand out 2–3 years of experience in a Helpdesk or other IT support role Audiovisual knowledge, including experience setting up sound systems and AV equipment Nice to have Valid driver's license Experience with shipping and handling Relevant certifications (e.g., CompTIA A+)

Manage the full lifecycle of employee equipment, including provisioning, shipping, and recovering hardware for onboarding and offboarding. Provide general IT support to end users and maintain accurate asset-tracking records across the fleet.

Requires experience in an IT support role or relevant certifications with foundational troubleshooting skills across hardware and operating systems. Candidates must be comfortable with the physical aspects of moving equipment and possess strong organizational skills.

Identified from the job description. Confirm important requirements above.

• IT Support
• Hardware Troubleshooting
• Asset Management
• Provisioning
• Logistics
• Software Troubleshooting
• Connectivity Troubleshooting
• Inventory Tracking
• AV Setup
• Communication Skills
• Organization

• Technology
• Customer Service & Support
• Logistics

Minimum education

Professional degree

Minimum experience

2+ years

Apply by

Oct 8, 2026

Posting language

English

Working hours

40 hours per week