IT Support Intern

Job summary

The IT Support Intern will provide first-level technical assistance to employees across Canada by diagnosing and resolving technical issues. Responsibilities include managing user accounts, supporting desktop applications, and coordinating IT services with external providers.

Job details

Transportation Equipment Network (TEN) is proud to be the North American leader in transportation equipment and solutions. We’re full-service and fully loaded with an industry-leading diverse fleet of over 80,000 trailers and a support network of 240 service bays, 118 mobile service trucks, and 430+ skilled mechanics. Equipped with decades of knowledge and experience, incredible customer track records, and a sharp perspective on the future of the industry, TEN offers full-service trailer solutions that keep businesses moving forward. Across North America, our growing team of over 1,000 dedicated professionals are creating exceptional experiences at every step. As a part of our comprehensive offerings, we provide trailer leasing, rental options, sales, and storage solutions. Our proficient technicians, equipped with extensive expertise, perform top-tier service, maintenance, and repairs in our state-of-the-art facilities. Additionally, we also offer 24/7 roadside assistance, guaranteeing prompt support whenever it’s required. As an IT Support Intern based out of our Canadian Headquarters in Mississauga, you will be responsible for providing first level technical assistance to employees across Canada by diagnosing and resolving technical issues as well as providing in–house application support to all users. The successful candidate will be responsible for: Administer user accounts and access levels across all IT infrastructure components Provide assistance to staff relating to desktop application usage and technical issues Set up and administer domain, email and phone system accounts Troubleshoot and proactively resolve technical issues in a timely manner Co-ordinate IT services with external service providers Manage consumables for all technical equipment such as printers, fax and copier Log all support interactions and ensure timely response and follow up Able to support the business between 6AM to 8PM and on weekends as required Provide status updates as needed Follow TEN’s standard support procedures Job Qualifications: Post-Secondary education in IT Infrastructure Currently enrolled in a post-secondary program related to information technology. Experienced in Windows, Mac OS, iOS, MS Office, UNIX and Citrix desktop environment. Experienced working with iOS and Android devices Customer focused with demonstrated organizational and problem-solving skills Ability to anticipate workflow, prioritize and follow through on tasks to completion Ability to flexibly work in shifts between Business hours 6AM to 8PM Some after-hours or weekend support may be required Ability to work from home as well as in the office Self-starting and strong documentation skills. All applications will be reviewed carefully by our team. Please note that only candidates selected for an interview will be contacted. TEN Canada Ltd. supports diversity and we are proud to be an equal opportunity employer. We are committed to creating an accessible and inclusive environment for all employees and applicants. If you require an accommodation during the recruitment process, please let us know and we will work with you to meet your needs.

What you’ll do

The IT Support Intern will provide first-level technical assistance to employees across Canada by diagnosing and resolving technical issues. Responsibilities include managing user accounts, supporting desktop applications, and coordinating IT services with external providers.

Requirements

Candidates must be currently enrolled in a post-secondary program related to information technology. Proficiency in Windows, Mac OS, iOS, MS Office, UNIX, and Citrix environments is required, along with strong problem-solving and organizational skills.

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• MS-Office · Preferred
• Documentation · Preferred
• Troubleshooting · Preferred
• Windows · Preferred
• Technical Support · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• IT Infrastructure
• Windows
• Mac OS
• iOS
• MS Office
• UNIX
• Citrix
• Android
• Technical Support
• User Account Administration
• Troubleshooting
• Problem-solving
• Documentation
• Customer Service
• IT Service Management
• Problem Solving
• Troubleshooting (Problem Solving)
• Workflow Management
• Leadership
• Microsoft Office
• Information Technology
• Sales
• Self-Starter
• Apple IOS
• Technical Issues
• Mechanics
• Unix
• Follow Through
• User Accounts

Job areas

• Technology
• Customer Service & Support
• Transportation
• Logistics
• IT Support Intern
• Technical Support Engineer / Analyst
• Information and Communications Technology User Support Technicians
• Computer User Support Specialists