ServiceNow—Systems Administrator (CSA certification required)

Job summary

Design and implement IT Service Management solutions in ServiceNow, ensuring alignment with organizational policies, governance, compliance, risk, cost, and business objectives. Lead or contribute to solution reviews, troubleshoot issues and drive resolutions, coordinate with clients and project teams, and support deployments and service availability.

Job details

Job Title: ServiceNow—Systems Administrator (CSA certification required) Location: Toronto, ON (Hybrid—2 days/week) Duration: 12 months (possible extension/conversion) SUMMARY OF DAY-TO-DAY RESPONSIBILITIES: IT Service Management – Design and implement solutions following established IT Service Management policies and standards. Ensure delivered solution enables the organization to manage incidents, problems, changes and service requests with respect to risk, cost, control, IT governance, compliance and business performance objectives. Provide technical and thought leadership in both system integration as well as application development and promote best practices in these areas. Work closely with clients, project managers, and systems management team to clearly define scope of work and provide accurate cost/schedule estimates. Review internal artifacts and deliverables received from vendor partners to ensure they meet solution requirements. Lead/contribute in architecture, design & code reviews of IT Service Management solutions. Troubleshoot production and test issues; perform root cause analysis, recommend corrective action, and lead the resolution efforts. Perform off-hours maintenance and deployments for system releases and provide 24x7 support to maintain service availability. Code deployment in 15 instances of ServiceNow MUST HAVE: 1.) Systems administrator experience with ServiceNow – 5+ years 2.) CSA certification 3.) Strong communication skills NICE TO HAVE: 1.) Development experience 2.) Banking experience 3.) ITIL 4 CANDIDATE PROFILE DETAILS: Degree/Level of Education: any post secondary Certifications Required: CSA certification required—this is critical! Years of Overall Experience: 5 plus years Preferred/Ideal Candidate Background: Strong ServiceNow experience, development experience, CSA certified, preferably, integration experience Applicant Notices & Disclaimers For information on benefits, equal opportunity employment, and location-specific applicant notices, click here At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws.The pay rate for this position is C$56.00/hr.

What you’ll do

Design and implement IT Service Management solutions in ServiceNow, ensuring alignment with organizational policies, governance, compliance, risk, cost, and business objectives. Lead or contribute to solution reviews, troubleshoot issues and drive resolutions, coordinate with clients and project teams, and support deployments and service availability.

Requirements

Requires at least five years of ServiceNow systems administration experience and a CSA certification. Strong communication skills are required; development experience, banking experience, ITIL 4, and integration experience are preferred.

Listed skills

• Change Management · Preferred
• Incident Management · Preferred
• Communication · Preferred
• Troubleshooting · Preferred
• Root Cause Analysis · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• ServiceNow Administration
• IT Service Management
• CSA Certification
• System Integration
• Application Development
• Solution Design
• Architecture Reviews
• Code Reviews
• Incident Management
• Problem Management
• Change Management
• Service Request Management
• Troubleshooting
• Root Cause Analysis
• Production Support
• Communication

Job areas

• Technology
• Software
• Finance & Accounting

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