System Engineer

Job summary

Implement, configure, test, validate, and support telecommunications and system monitoring solutions in customer environments. Troubleshoot incidents, coordinate root-cause resolution with internal teams, develop end-to-end test plans, and prepare technical documentation and customer-facing materials.

Job details

Systems Engineer We are looking for an experienced Systems Engineer to support the implementation, testing, troubleshooting, and ongoing operation of telecommunications and system monitoring solutions within customer environments. Key Responsibilities Support solution implementation, configuration, testing, validation, and acceptance. Provide technical support and troubleshooting within customer environments. Investigate incidents, perform root cause analysis, and coordinate resolution with internal Tier 2, Tier 3, R&D, and project teams. Develop and execute end-to-end test plans. Support customer teams with solution operation and troubleshooting. Prepare technical documentation and customer-facing materials. Lead technical discussions and drive issues through to resolution. Configure and fine-tune solutions to meet customer requirements. Technical Skills Strong Linux administration and troubleshooting skills. Experience with Python and Linux Shell scripting. Working knowledge of OpenStack, Heat templates, Azure AKS, Docker, Ansible, Kubernetes, virtualization, and microservices. Good understanding of TCP/IP, UDP, TLS, SSH, RTP, SIP, HTTP, DNS, NAT, and Syslog. Experience with SIP/IP Telephony and Wireshark/packet capture analysis. Familiarity with 5G call flows and 5GC SBI components. Knowledge of Kafka, Elastic, Spark, and MariaDB is an advantage. Familiarity with LDAP, SSO, and identity management solutions is desirable. What We’re Looking For 5+ years of experience in a customer-facing technical engineering role. Strong troubleshooting, analytical, and problem-solving abilities. Experience reproducing customer issues and working with engineering and support teams to resolve them. Experience working in Agile/Scrum environments. Strong communication and interpersonal skills, with the ability to explain complex technical issues clearly. Comfortable working with international teams across different locations and time zones. Autonomous, proactive, organised, and able to manage multiple priorities. Customer-focused with a strong sense of ownership and a collaborative approach. Willingness to learn and work with new technologies.

What you’ll do

Implement, configure, test, validate, and support telecommunications and system monitoring solutions in customer environments. Troubleshoot incidents, coordinate root-cause resolution with internal teams, develop end-to-end test plans, and prepare technical documentation and customer-facing materials.

Requirements

Requires at least five years of experience in a customer-facing technical engineering role, strong Linux administration and troubleshooting skills, and experience with scripting and relevant cloud, container, networking, and telecommunications technologies. Candidates should communicate clearly, work effectively with international and Agile/Scrum teams, manage multiple priorities, and take a proactive, customer-focused approach.

Listed skills

• Customer support · Preferred
• Kubernetes · Preferred
• Docker · Preferred
• Troubleshooting · Preferred
• Root Cause Analysis · Preferred
• TCP/IP · Preferred
• Wireshark · Preferred
• Python · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Linux Administration
• Troubleshooting
• Python
• Shell Scripting
• OpenStack
• Azure AKS
• Docker
• Ansible
• Kubernetes
• TCP/IP
• SIP/IP Telephony
• Wireshark
• 5G Call Flows
• Root Cause Analysis
• Test Planning
• Customer Support

Job areas

• Technology
• Engineering
• Customer Service & Support