IT Support Specialist II

Employment Type: Salaried Full-time Knowledgeable and service-driven, the IT Support Specialist II provides advanced technical support and guidance across our organization. This position helps maintain a high standard of IT support service, efficiency, and technical reliability at all levels of the business. What you'll do Provide advanced (tier-two) level support to users across various locations in Saskatchewan, including hardware/software installation and troubleshooting. Support the implementation and maintenance of Windows Server, Active Directory, and modern work practices including M365, Teams, SharePoint and One Drive. Together with the IT team, maintain an efficient, productive and collaborative helpdesk environment. Provide strategic and technical advice, identify issues, risks and recommendations to project teams, stakeholders, and management. Provide guidance to junior IT staff on best practices and troubleshooting techniques. Create and maintain proper documentation according to procedures. Additional duties include cross training and covering requests from different tiers as needed. What you'll bring Valid Class 5 Driver’s License. Diploma, degree, or equivalent training in a related IT field. Five (5)+ years of IT support experience. Experience handling high volumes of IT support tickets in a fast-paced and dynamic corporate network environment. Proficiency with Active Directory, Microsoft 365, Teams, and SharePoint. Relevant certifications such as A+, MCSE, or ITIL. Strong analytical and problem-solving skills, with demonstrated resourcefulness and a positive, can-do attitude. Excellent verbal and written communication skills with the ability to convey technical information to non-technical audiences. Compensation The expected compensation range for this role is $63,377.60 to $75,833.30 per year. Placement within the range will be based on demonstrated skills, relevant experience, and internal equity considerations. Eligible employees enjoy a robust benefit package including Life Insurance, Extended Health, Dental, Vision coverage, a wellness allowance and RRSP contribution matching. Our employees also enjoy a suite of travel benefits, including access to the MyIDTravel program which offers discounted standby leisure air travel. Apply by June 26, 2026. Inclusion, Diversity, Equity and Accessibility Rise Air is committed to employment equity, diversity, inclusion and accessibility throughout the hiring process. Accommodation is available throughout the recruitment process upon request. All qualified candidates are encouraged to apply; however, in accordance with Canadian immigration requirements, Canadian citizens and permanent residents will be given priority. Preference is given to qualified Indigenous applicants. As an Indigenous-owned business, we welcome Indigenous people with all levels of education and experience and are dedicated to building a respectful environment for learning, collaboration, and growth. Land Acknowledgement We respectfully acknowledge that we are situated on the territories of Indigenous peoples who have occupied these lands for thousands of years, including the First Nations of Treaties 6, 8, and 10, as well as other non-Treaty First Nations and Métis. We recognize that we benefit from the lands. We are dedicated to ensuring that the spirit of reconciliation is honoured and respected.

Provide advanced tier-two technical support and guidance for hardware and software across multiple locations. Maintain the helpdesk environment and offer strategic technical advice to stakeholders and management.

Requires a diploma or degree in IT with over five years of experience in corporate network support. Must possess a valid Class 5 Driver's License and proficiency in Microsoft 365 and Active Directory.

• Life Insurance • Extended Health • Dental • Vision Coverage • Wellness Allowance • RRSP Contribution Matching • Discounted Standby Leisure Air Travel

Identified from the job description. Confirm important requirements above.

• Tier-two Technical Support
• Windows Server
• Active Directory
• Microsoft 365
• Teams
• SharePoint
• OneDrive
• Hardware Installation
• Software Troubleshooting
• Technical Documentation
• Analytical Problem-solving
• Communication Skills

Minimum education

Bachelor’s degree

Minimum experience

5+ years