IT Support Specialist

At Ripple, we’re building a world where value moves like information does today. It’s big, it’s bold, and we’re already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs. If you’re ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value. THE WORK: At Ripple, our outstanding IT team not only ensures the lights stay on, but also allows our employees worldwide to work with maximum efficiency! We’re looking for a hard-working IT Support Specialist to join the team. They will need to be highly motivated and organized, able to work as part of a team. This position will work with the IT Support Manager! WHAT YOU'LL DO: Provide front-line IT support via walk-ups, tickets, and chat, ensuring timely resolution within SLAs. Support and troubleshoot SaaS applications such as Google Workspace, Okta, Atlassian Cloud, Slack, and others. Deliver technical expertise in macOS, Windows, and device/identity management (Azure AD, Jamf, Intune). Manage employee lifecycle tasks, including onboarding, offboarding, and equipment reclamation. Lead New Hire IT Orientation and provide day-one technical guidance. Act as the point of contact for conference room AV systems (Neat, Crestron, Zoom) Maintain accurate asset management and inventory records. Develop and maintain IT documentation for end users and internal teams. Support IT initiatives, including deployments, office moves, and system migrations. Provide coverage for teammates during absences; participate in global on-call rotations when required. WHAT YOU'LL BRING: Proven experience providing IT support in a corporate environment. Proficiency with ticketing systems such as Jira and FreshService Hands-on experience supporting enterprise SaaS platforms. Familiarity with conference room technologies (Neat, Crestron, Logitech). Experience with Wi-Fi, VPN, DNS, or basic networking troubleshooting. Knowledge of information security best practices. Strong problem-solving and communication skills. Willingness to work onsite 5 days a week to foster collaboration, real-time troubleshooting, and team innovation., WHO WE ARE: Do Your Best Work The opportunity to build in a fast-paced start-up environment with experienced industry leaders A learning environment where you can dive deep into the latest technologies and make an impact. A professional development budget to support other modes of learning. Thrive in an environment where no matter what race, ethnicity, gender, origin, or culture they identify with, every employee is a respected, valued, and empowered part of the team. In-office collaboration for moments that matter is important to our culture, and we give managers and teams the flexibility to decide which 10+ days a month they come in. Bi-weekly all-company meeting - business updates and ask me anything style discussion with our Leadership Team We come together for moments that matter which include team offsites, team bonding activities, happy hours and more! Take Control of Your Finances Competitive salary, bonuses, and equity Competitive benefits that cover physical and mental healthcare, retirement, family forming, and family support Employee giving match Mobile phone stipend Take Care of Yourself R&R days so you can rest and recharge Generous wellness reimbursement and weekly onsite & virtual programming Generous vacation policy - work with your manager to take time off when you need it Industry-leading parental leave policies. Family planning benefits. Catered lunches, fully-stocked kitchens with premium snacks/beverages, and plenty of fun events Benefits listed above are for full-time employees. Ripple is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance. Please find our UK/EU Applicant Privacy Notice and our California Applicant Privacy Notice for reference.

Provide front-line technical support via tickets and chat while managing the employee lifecycle including onboarding and offboarding. Maintain IT documentation, manage hardware assets, and support conference room AV systems.

Proven experience in corporate IT support with proficiency in enterprise SaaS platforms and device management tools. Requires strong problem-solving skills and the ability to work onsite five days a week.

• Competitive Salary • Bonuses • Equity • Physical Healthcare • Mental Healthcare • Retirement • Family Forming • Family Support • Employee Giving Match • Mobile Phone Stipend • R&R Days • Wellness Reimbursement • Generous Vacation Policy • Parental Leave Policies • Family Planning Benefits • Catered Lunches • Premium Snacks and Beverages

Identified from the job description. Confirm important requirements above.

• IT Support
• Google Workspace
• Okta
• Atlassian Cloud
• Slack
• MacOS
• Windows
• Azure AD
• Jamf
• Intune
• Asset Management
• AV Systems
• Jira
• FreshService
• Networking Troubleshooting
• Information Security

Minimum experience

2+ years