IT Support Specialist

What You Can Expect: Provide first- and second-level technical support for hardware, software, applications, network connectivity, and user access issues. Manage and resolve support requests through the IT ticketing system, ensuring appropriate documentation and timely follow-up. Install, configure, deploy, and troubleshoot desktops, laptops, mobile devices, printers, peripherals, and other IT equipment. Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint. Create and maintain user accounts, permissions, and access rights in accordance with company policies. Troubleshoot VPN, remote access, wired and wireless connectivity, and other common network issues. Provide remote and on-site support to employees across multiple locations and departments. Escalate complex issues to internal IT teams, vendors, or service providers while maintaining ownership through resolution. Assist with hardware/software inventory, asset tracking, system updates, and equipment lifecycle management. Support IT security initiatives and follow established security policies and procedures. Provide basic user guidance and training on IT systems, applications, and equipment. Participate in IT projects, system implementations, upgrades, and technology initiatives as required. Identify recurring issues and contribute to improvements in IT processes and the end-user experience. What You Bring: Associate degree in Information Technology, Computer Science, or a related field, or equivalent practical experience. Previous experience in a Help Desk, IT Support, or technical customer service role. Working knowledge of computer hardware, operating systems, software applications, networking, and common troubleshooting techniques. Experience supporting Microsoft 365 applications is preferred. Strong problem-solving skills and the ability to diagnose and resolve technical issues efficiently. Strong customer service and communication skills, with the ability to explain technical concepts to non-technical users. Ability to manage multiple priorities and support requests in a fast-paced environment. Strong attention to detail and commitment to documentation, security, and confidentiality. Experience supporting warehouse technology such as label printers, RDTs, handheld devices, or similar equipment is an asset. Ability to work independently and collaboratively with internal teams and external vendors. Willingness to travel and work flexible hours when required. Spanish/English bilingualism is considered an asset.

Provide first- and second-level technical support for hardware, software, and network connectivity while managing requests through an IT ticketing system. Maintain user accounts, perform equipment deployments, and assist with IT security initiatives and system upgrades.

Requires an associate degree in Information Technology or equivalent practical experience along with a background in Help Desk or technical support roles. Candidates must possess strong troubleshooting skills, proficiency in Microsoft 365, and the ability to communicate technical concepts effectively.

• Customer servicePreferred
• Problem solvingPreferred
• Inventory managementPreferred

Identified from the job description. Confirm important requirements above.

• Technical support
• Hardware troubleshooting
• Software installation
• Network connectivity
• Microsoft 365
• Ticketing system
• User account management
• VPN troubleshooting
• Asset tracking
• Customer service
• Problem-solving
• Communication skills
• Warehouse technology
• Inventory management
• IT security
• Bilingual (Spanish/English)
• Technical Issues
• IT Security
• Microsoft Teams
• Technical Support
• Asset Tracking
• Customer Service
• Communication
• Computer Science
• Computer Hardware
• Information Technology
• Confidentiality
• Operating Systems
• Warehousing
• Mobile Devices
• Help Desk Support
• Issue Tracking
• Virtual Private Networks (VPN)
• Problem Solving
• Network Troubleshooting
• Microsoft Outlook
• Peripheral Devices
• Remote Access Systems
• Security Policies
• Microsoft SharePoint
• Troubleshooting (Problem Solving)
• Wireless Communications
• Lifecycle Management
• System Implementation
• Detail Oriented
• User Accounts

• Technology
• Customer Service & Support
• Logistics
• Manufacturing
• IT Support Specialist
• Technical Support Engineer / Analyst
• Information and Communications Technology User Support Technicians
• Computer User Support Specialists

Minimum education

College diploma

Minimum experience

2+ years

Posting language

English

Working hours

40 hours per week