Systems Administrator (Level 2)

Systems Administrator (Level 2) Reports to: Service Manager General Summary: Level 2 System Administrators are strong in all the most common and popular networking technologies. In addition to strong technical aptitudes, backed by at least 2 years of in the trenches experience, you should be prompt, polite and know the importance of communicating with clients and colleagues in a professional manner. The pace and demands in this environment are usually much greater than an "in-house" position. You should be able to execute with a high degree of success in integrating and/or solving problems in environments rich in Windows Server, Exchange/Office 365, VPN's, firewalls, backup systems and more. Position Responsibilities: Configuration and deployment of new computers Hardware installation Documentation of Client Networks Small Projects Installation of client software Adding email to a client’s phone Assist Sr. Technicians on Larger projects Configuration, installation and troubleshooting Microsoft Office Understanding of and ability to install computer hardware such as RAM Configuring and troubleshooting Microsoft server and desktop operating systems Administration, including add/remove users and groups, configure file permissions, check event logs, configure and restore from backup Administration of enterprise e-mail application, including add/remove users and group, configure folder permissions if applicable, forward mail to other accounts, and add aliases Takes ownership of tasks and follows through to ensure complete resolution Takes a personal interest in, and responsibility for, quality of work they perform or are associated with Ability to pay close attention to detail while performing technically detailed tasks Ability to deal effectively with stressful situations Ability and willingness to recognize when it is necessary to ask for technical expertise from others without unnecessarily burdening other team members Understands that the success of individuals is measured by the success of their teams Ability to quickly learn new technologies through the use of self-study materials and intuition Ability to articulate technical information clearly and simply to non-technical people Enjoys helping people to the extent that no problem is considered mundane, no matter how simple the solution Is self-motivated and can be self-directed when necessary Enjoys sharing information, supporting others, and working on a team to achieve team goals Knowledge, Skills, and Abilities: Experience required with Windows desktop and server operating systems Understanding of TCP/IP and troubleshooting Internet connectivity Experience with routers, firewalls and wireless access points Understanding of the relationship between switches, hubs, patch panels and connecting nodes to a network Understanding of DHCP and DNS services Credentials and Working Experience: You will have a minimum of two to four years work experience in IT, preferably in a helpdesk role Minimum of 2 – 4 years experience with Windows server and desktop operating systems Minimum of 2 – 4 years experience – Cisco Switching, VLAN, Routing, Firewalling Support Minimum of 2 - 4 years experience - Server Hardware Support Minimum of 2 – 4 years experience - Data Backup and Recovery Support, Corporate Antivirus Support, VPN Connectivity Support Required: Must have a valid Full G Canadian driver’s license Must have a roadworthy car Ability to work occasional evening and weekends Part of an on-call rotation Ideal: Be fluent in French and English

The Systems Administrator (Level 2) is responsible for the configuration and deployment of new computers, hardware installation, and documentation of client networks. They assist senior technicians on larger projects and take ownership of tasks to ensure complete resolution.

Candidates must have a minimum of 2 to 4 years of experience in IT, particularly with Windows server and desktop operating systems, as well as experience with Cisco networking technologies. A valid Canadian driver's license and the ability to work occasional evenings and weekends are also required.

Identified from the job description. Confirm important requirements above.

• Windows Server
• Exchange
• Office 365
• VPN
• Firewalls
• Backup Systems
• TCP/IP
• Troubleshooting
• Cisco Switching
• VLAN
• Routing
• Firewalling
• Data Backup
• Recovery Support
• Corporate Antivirus
• VPN Connectivity

• Technology
• Customer Service & Support
• Software
• Data & Analytics
• Consulting

Minimum experience

2+ years

Apply by

Nov 30, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Entry level

Application method

Direct apply is available