IT Support Analyst (Intune/Windows) - short term

Job summary

Enroll, configure, and migrate Windows laptops to Microsoft Intune management, and coordinate endpoint updates, patching, and compliance remediation. Provide Level 1 support for Windows, Microsoft 365, hardware, software, connectivity, and user access issues, documenting work and escalating complex problems.

Job details

Our client is seeking a contract based IT Support Analyst to assist with Windows device management, Microsoft Intune enrollment, endpoint patching, and Level 1 help desk support. Duration: 6 weeks to start Location: Onsite - downtown Toronto Responsibilities: Microsoft Intune & Windows Device Management Enroll and configure Windows laptops in Microsoft Intune. Support the transition of existing Active Directory-joined devices to Intune-based endpoint management. Assist with Microsoft Entra ID device registration or joining, where required. Troubleshoot device enrollment, compliance policies, configuration profiles, and application deployments. Configure and maintain Windows laptops according to organizational security and management standards. Work with internal IT staff to coordinate device enrollment and migration activities. Endpoint Patching & Application Updates Coordinate directly with employees to schedule laptop maintenance and updates. Install and validate Windows operating system updates, security patches, and application upgrades. Ensure Google Chrome and other business applications are updated to approved versions. Identify devices with outstanding patches and remediate compliance issues. Track device update progress and maintain accurate records of completed work. Troubleshoot issues arising from software updates or device configurations. Level 1 IT Support Respond to incoming help desk requests and provide timely technical assistance. Troubleshoot Windows, Microsoft 365, hardware, software, and connectivity issues. Support laptop setup, user onboarding/offboarding, and application installations. Assist with user account access, password resets, and basic authentication issues. Escalate complex technical problems to appropriate IT resources. Document incidents, resolutions, and support activities. Requirements Must-Have Qualifications 2+ years of hands-on IT desktop support or help desk experience. Practical experience with Microsoft Intune, including Windows device enrollment, configuration, and troubleshooting. Experience supporting Windows 10/11 laptops in an enterprise environment. Familiarity with on-premises Active Directory and Microsoft Entra ID. Experience with Windows OS updates, application patching, and endpoint maintenance. Strong troubleshooting skills across Microsoft 365, Windows devices, and common business applications. Excellent communication, organization, and customer service skills. Ability to work independently and provide hands-on onsite support. Availability to work onsite in downtown Toronto, ideally five days per week. Nice-to-Have Qualifications Experience transitioning Windows devices from on-premises AD management to Intune-based management. Experience with Microsoft Entra ID Join, Hybrid Join, or Windows Autopilot. Familiarity with Group Policy (GPO) and Intune configuration policies. Experience with Microsoft Defender and endpoint security compliance. Basic PowerShell scripting experience. Experience supporting IT operations in a small or midsized organization.

What you’ll do

Enroll, configure, and migrate Windows laptops to Microsoft Intune management, and coordinate endpoint updates, patching, and compliance remediation. Provide Level 1 support for Windows, Microsoft 365, hardware, software, connectivity, and user access issues, documenting work and escalating complex problems.

Requirements

Requires at least two years of hands-on desktop or help desk support, practical Microsoft Intune experience, and experience supporting enterprise Windows 10/11 devices. Candidates should be familiar with Active Directory and Microsoft Entra ID, endpoint patching, and Microsoft 365 troubleshooting, and be able to provide independent onsite support.

Listed skills

• Windows 10/11 · Preferred
• Active Directory · Preferred
• Microsoft 365 support · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Microsoft Intune
• Windows Device Management
• Windows 10/11
• Active Directory
• Microsoft Entra ID
• Endpoint Patching
• Microsoft 365 Support
• Help Desk Support
• Device Enrollment
• Endpoint Compliance
• Application Deployment
• Windows Autopilot
• Group Policy
• Microsoft Defender
• PowerShell
• Technical Troubleshooting

Job areas

• Technology
• Customer Service & Support

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