IT Help Desk Co-op

Craving a dream job? Join one of Canada's Top Employers. Purdys Chocolatier is delighted to have been voted by our employees as one of Canada's Best Employers. This esteemed award is a testament to the rich texture of our history and our more than 115 years of dedication to quality, trust,and supportive work environment. Job type: Contract (8 or 12 months with a potential opportunity to extend), 37.5 hours per week Salary: Hourly rate $20.25 Do you love chocolates? As a proud Canadian Chocolatier, we create connection and joy through the power of chocolate and have a great deal of fun doing so. We truly value diversity in our workforce and therefore, welcome applicants of all ethnic groups, genders, races, religions, abilities, and backgrounds. We’re looking for an IT Helpdesk Co-op to join our team based in the in Chester St and Kingsway St offices in Vancouver, BC. This individual will report to the IT Operations Manager. Job Overview: The IT Helpdesk Co-op will support the day-to-day technology needs of our employees while gaining hands-on experience across a range of IT operations. This on-site position provides practical exposure to technical support, device management, user account administration, and technology projects. The successful candidate will work closely with team members across the business, helping resolve technology issues and contributing to a positive employee experience. This role offers an excellent opportunity to develop technical skills while supporting a vertically integrated business spanning manufacturing, retail, distribution, and corporate operations. You will have the opportunity to: Provide first-level support for technology-related questions and issues. Assist employees with hardware, software, and basic system troubleshooting. Support the setup, configuration, and deployment of laptops, desktops, tablets, and other devices. Help maintain inventory and records of IT equipment and technology assets. Assist with user account creation, updates, and access requests. Support onboarding and offboarding activities for employees. Participate in software testing and technology improvement initiatives. Document troubleshooting steps, actions taken, blockers and resolutions within the help desk ticketing system. Document processes and create user-friendly technology guides. You will be a good fit if you: Are enrolled in a post-secondary program such as Computer Science, Information Technology, Information Systems, Cybersecurity, Business Technology Management, or a related field. Are enrolled in a Co-op program. Have a strong interest in technology and enjoy solving problems. Have experience using Microsoft Windows, Microsoft Office, and common business applications. Can learn new systems and technologies quickly. Have strong communication and customer service skills. Are organized, detail-oriented, and able to manage multiple priorities. Can meet the expected hours: 7.5 hours per day during regular business hours, Monday to Friday. Ready to dive deeper? Check out our Instagram, TikTok or Facebook. We appreciate the interest of all applicants, and while we wish we could personally reach out to everyone, we can only contact those selected for an interview. We genuinely care about providing reasonable accommodations to job applicants with disabilities. If you require assistance or an accommodation due to a disability, please reach out to us via email at [email protected]. We're here to help!

Provide first-level technical support for employees, including hardware and software troubleshooting and device deployment. Assist with user account administration, onboarding/offboarding activities, and the creation of technology guides.

Must be enrolled in a Co-op program and a post-secondary degree in Computer Science, IT, or a related field. Requires proficiency in Microsoft Windows and Office, along with strong communication and problem-solving skills.

• Customer servicePreferred

Identified from the job description. Confirm important requirements above.

• Technical Support
• Device Management
• User Account Administration
• Troubleshooting
• Hardware Configuration
• Software Testing
• Documentation
• Customer Service
• Microsoft Windows
• Microsoft Office

• Technology
• Customer Service & Support
• Retail
• Manufacturing
• Food & Beverage

Minimum education

Bachelor’s degree

Minimum experience

0+ years

Posting language

English

Working hours

38 hours per week