Senior IT Systems Administrator (MSP)

Job summary

Lead Tier 2/3 escalations, troubleshoot complex infrastructure and security issues, and mentor junior technicians. Design and deliver Microsoft 365, cloud, networking, cybersecurity, and modernization projects while maintaining documentation and high-quality client service.

Job details

Job description: About Myriad Information Technology Solutions Myriad Information Technology Solutions is an independently owned Managed Services Provider headquartered in Chilliwack, BC. We deliver managed IT services, cybersecurity, cloud solutions, business continuity, compliance, and strategic technology consulting to organizations throughout the Fraser Valley and British Columbia. Our mission is simple: Deliver exceptional technology solutions while building long-term trusted relationships with our clients. Everything we do is guided by our E.L.I.T.E. Core Values: Excellence – We set high standards and consistently deliver exceptional results. Loyalty – We build lasting relationships through trust and commitment. Innovation – We embrace modern technologies and continuous improvement. Transformation – We help organizations evolve through technology. Ethics – We act with integrity in every decision and interaction. As we continue to grow, we are seeking a highly experienced Senior IT Systems Administrator who can lead projects, solve complex technical challenges, mentor junior technicians, and help elevate the technical maturity of both our clients and our team. Position Overview: This is a senior-level technical role within our service organization. You will operate as a Tier 2/3 escalation resource while leading infrastructure projects, cloud migrations, security initiatives, and modernization efforts across multiple client environments. The ideal candidate is comfortable owning issues from beginning to end, communicating directly with clients, and making strategic technical recommendations that improve security, reliability, and operational efficiency. You should thrive in a fast-paced MSP environment and be capable of managing multiple client priorities simultaneously. This position is in-person at our Chilliwack office and requires occasional travel to client locations throughout the Fraser Valley and Lower Mainland. Key Responsibilities: Technical Leadership Act as the Tier 2/3 escalation point for complex technical issues. Perform advanced troubleshooting across servers, networks, cloud platforms, cybersecurity, and endpoint environments. Conduct root cause analysis and implement long-term corrective actions. Mentor and support junior technicians and helpdesk staff. Create and maintain technical standards, SOPs, knowledge base articles, and documentation. Microsoft 365 & Cloud Leadership Design, deploy, and manage Microsoft 365 environments from initial implementation through ongoing optimization. Lead Exchange Online, SharePoint Online, Teams, OneDrive, and Entra ID deployments and migrations. Design and deploy Microsoft Intune solutions for device management and security. Implement Conditional Access, MFA, Defender, security baselines, and identity protection policies. Architect hybrid cloud and on-premises environments. Infrastructure & Networking -> Install, configure, and support Windows Server environments. -> Manage Active Directory, Group Policy, DNS, DHCP, and virtualization platforms. -> Deploy and maintain network infrastructure including: Firewalls Managed switches VLANs VPNs Wireless systems Network security solutions Cybersecurity & Compliance Implement cybersecurity best practices across client environments. Support SOC 2, CyberSecure Canada, PIPEDA, and industry compliance requirements where applicable. Conduct security reviews and recommend risk mitigation strategies. Assist with incident response and security remediation activities. Projects & Professional Services -> Plan and execute Microsoft 365 migrations Azure migrations Intune deployments Server upgrades Cloud transitions Infrastructure modernization projects Backup and disaster recovery implementations -> Coordinate with vendors and stakeholders to ensure successful project delivery. -> Complete project documentation and technical handoffs. Service Delivery Excellence Manage tickets, projects, and documentation within PSA and RMM platforms. Ensure SLA compliance. Maintain accurate and detailed time entries. Deliver exceptional client service and professionalism at all times. Required QualificationsExperience 10+ years of hands-on IT experience Minimum 5 years working within a Managed Services Provider (MSP) environment Proven experience managing multiple client environments simultaneously. Proven experience leading technical projects and migrations. Microsoft Expertise Demonstrated expertise with: Microsoft 365 Exchange Online SharePoint Online Microsoft Teams OneDrive Microsoft Intune Microsoft Entra ID Microsoft Defender Azure Conditional Access Identity & Access Management Infrastructure & Networking Strong experience with: Windows Server 2016/2019/2022/2025 Active Directory Group Policy DNS and DHCP Hyper-V and/or VMware Firewalls VLANs VPNs Switching Wireless networking TCP/IP troubleshooting Backup & Recovery Experience with: Veeam Business continuity planning Disaster recovery testing Backup monitoring and remediation Tools & Automation Experience with: RMM platforms PSA systems Microsoft PowerShell Automation and scripting Documentation platforms Professional Skills Exceptional troubleshooting abilities Strong organizational and time-management skills Excellent written and verbal communication Ability to explain technical concepts to non-technical users High level of accountability and ownership Strong documentation habits Location Requirements Must currently reside within the Fraser Valley Must be willing to commute to Chilliwack daily Must possess a valid BC Class 5 Driver's License Must have access to a reliable vehicle Preferred Certifications The following certifications are preferred: Microsoft MS-102 Microsoft 365 Administrator MD-102 Endpoint Administrator AZ-104 Azure Administrator AZ-305 Azure Solutions Architect SC-300 Identity and Access Administrator SC-200 Security Operations Analyst Additional Cisco CCNA CompTIA Network+ CompTIA Security+ Veeam VMCE Cybersecurity certifications Additional Requirements To ensure a fair and efficient hiring process, all applicants selected for further consideration will be required to complete: 1. Automated Video Interview Candidates must complete a recorded video interview that evaluates: Communication skills Problem-solving approach Technical experience Client-facing professionalism Alignment with Myriad's E.L.I.T.E. Core Values 2. Technical Assessment Shortlisted candidates may be asked to complete: Microsoft 365 troubleshooting scenarios Networking assessments Documentation exercises Technical design discussions 3. Background Screening Successful candidates will be required to pass: Criminal Record Check Professional Reference Checks Benefits Extended Health Care Dental Care Vision Care Paid Time Off Paid Training & Professional Development Certification Reimbursement Casual Dress Company Events Mileage Reimbursement On-Site Parking Career Advancement Opportunities Work with Cutting-Edge Cloud, Cybersecurity, and AI Technologies Why Join Myriad? We're not looking for someone to simply close tickets. We're looking for a technical leader who wants to help shape client environments, contribute to continuous improvement, mentor others, and play a meaningful role in the growth of one of the Fraser Valley's highest-rated technology companies. If you are passionate about technology, committed to excellence, and thrive in an MSP environment, we'd love to hear from you.

What you’ll do

Lead Tier 2/3 escalations, troubleshoot complex infrastructure and security issues, and mentor junior technicians. Design and deliver Microsoft 365, cloud, networking, cybersecurity, and modernization projects while maintaining documentation and high-quality client service.

Requirements

Requires 10+ years of hands-on IT experience, including at least five years in an MSP, with a record of managing multiple client environments and leading technical projects. Candidates need strong Microsoft, Windows Server, networking, cybersecurity, backup, and automation experience, and must live in the Fraser Valley, commute daily to Chilliwack, and hold a valid BC Class 5 driver's license with access to a reliable vehicle.

Benefits

• Extended Health Care
• Dental Care
• Vision Care
• Paid Time Off
• Paid Training and Professional Development
• Certification Reimbursement
• Casual Dress
• Company Events
• Mileage Reimbursement
• On-Site Parking
• Career Advancement Opportunities

Listed skills

• Microsoft Azure · Preferred
• Technical Documentation · Preferred
• Active Directory · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Microsoft 365 Administration
• Microsoft Intune
• Microsoft Entra ID
• Azure
• Windows Server Administration
• Active Directory
• Network Infrastructure
• Cybersecurity
• Cloud Migrations
• PowerShell Automation
• Backup and Disaster Recovery
• Technical Troubleshooting
• Project Leadership
• Client Communication
• Technical Documentation
• Mentoring

Job areas

• Technology
• Security & Safety
• Management & Leadership
• Consulting