IT Technician - Entry
- Toronto, ON
- On-site
- Posted Oct 10, 2026
- 1 position
Opens LinkedIn
- Employment type
- Full-time
- Experience level
- Entry, Junior · 0+ years
- Posting language
- English
- Working hours
- 40 hours per week
- Seniority
- Entry level
- Application method
- Direct apply is available
Job summary
Diagnose and resolve hardware, software, network, and connectivity issues, and install, configure, and maintain IT equipment and systems. Provide remote and on-site client support, maintain system security and backups, document work, and escalate complex issues when needed.
Job details
IT Technician Position Overview We are seeking a reliable, customer-focused IT Technician to provide technical support, troubleshooting, maintenance, and installation services to small and medium-sized business clients. Key Responsibilities * Diagnose and resolve hardware, software, network, and connectivity issues. * Install, configure, and maintain computers, servers, printers, and other IT equipment. * Provide remote and on-site technical support. * Support Microsoft 365, Windows, cloud applications, and cybersecurity solutions. * Perform routine system maintenance, updates, backups, and security checks. * Document technical issues, resolutions, and client interactions. * Escalate complex technical issues when necessary. * Other duties as capacity allows, such as business development, admin, hr, etc. Qualifications * Experience in IT support, helpdesk, or managed IT services. * Working knowledge of Windows, Microsoft 365, networking, and cybersecurity fundamentals. * Strong troubleshooting, communication, and customer service skills. * Ability to work independently and manage multiple client requests. * Relevant IT certifications are an asset. Ideal Candidate A resourceful, dependable problem-solver who enjoys technology, takes initiative, and understands the importance of delivering professional, responsive customer service.
What you’ll do
Diagnose and resolve hardware, software, network, and connectivity issues, and install, configure, and maintain IT equipment and systems. Provide remote and on-site client support, maintain system security and backups, document work, and escalate complex issues when needed.
Requirements
Experience in IT support, helpdesk, or managed IT services is sought, along with working knowledge of Windows, Microsoft 365, networking, and cybersecurity fundamentals. Candidates should have strong troubleshooting, communication, and customer service skills, be able to work independently and manage multiple requests; relevant IT certifications are an asset.
Listed skills
- Network Troubleshooting · Preferred
- Time management · Preferred
- Technical Documentation · Preferred
- Customer service · Preferred
- Microsoft 365 · Preferred
- Communication · Preferred
- Windows · Preferred
Other relevant skills
Identified from the job description. Confirm important requirements above.
- Hardware Troubleshooting
- Software Troubleshooting
- Network Troubleshooting
- IT Equipment Installation
- System Configuration
- Microsoft 365
- Windows
- Cloud Applications
- Cybersecurity
- System Maintenance
- Backups
- Technical Documentation
- Customer Service
- Communication
- Issue Escalation
- Time Management
Job areas
- Technology
- Customer Service & Support