IT Support Technician

Job summary

Provide daily technical support for workstations, mobile devices, and business applications to team members across Canada. Manage service requests via ServiceNow and contribute to the development of IT support standards and guidelines.

Job details

This bilingual opportunity is also available on MNP’s Postes avec expérience job board in French. Please submit one application only to be considered for this opportunity. Thank you. Inspirational, innovative and entrepreneurial - this is how we describe our empowered teams. Combine your passion with purpose and join a culture that is thriving in the face of change. Make an impact with our Technology - Support Services team as an IT Support Technician. This diverse team of tech-savvy problem solvers are the professionals our team members rely on to get the most out of their technology tools. As a trusted advisor, you’ll support, utilize, and maintain MNP’s technology to ensure smooth IT operations, enabling team members to work efficiently and effectively. MNP is proudly Canadian. Providing business strategies and solutions, we are a leading national accounting, tax and business advisory firm in Canada. Entrepreneurial to our core, our talented team members transcend obstacles into opportunities and are successfully transforming mid-market business practices. Responsibilities * Support team members daily in the use of their technology tools both in person and remotely, across Canada * Deploy, configure, and support our key business applications, particularly in tax and accounting, * Provide technical support and maintenance relating to workstations, laptops, mobile devices, and peripherals * Contribute to the evolution of our IT support standards, guidelines, policies, and processes * Manage requests through ServiceNow and enrich our knowledge base for the benefit of the entire team * Deliver training individually or in groups, to help them become more autonomous and efficient * Collaborate within a large Technology team while demonstrating autonomy and initiative * Travel outside your home city as required, which may include same-day travel or multi-day trips * Availability to work occasional shifts outside of standard hours or in an on-call rotation, to support the continuity of service Skills and Experience * Technologically savvy, with a strong ability to learn new applications, platforms, and systems quickly * Experience in IT support or customer service * Proficient in modern Windows-based operating system * Ability to collaborate with diverse stakeholders and translate their needs into concrete solutions * Knowledge of audiovisual technologies and business applications in professional services is an asset * Familiarity with networking, coding, or IT asset management is an asset * Written and verbal French and English language skills, due to frequent collaboration with English-speaking teams/clients across Canada and some client deliverables/regulatory reporting obligation are in English MyRewards@MNP With a focus on high-potential earnings, MNP is proud to offer customized rewards that support our unique culture and a balanced lifestyle to thrive at work and outside of the office. You will be rewarded with generous base pay, vacation time, 4 paid personal days, a group pension plan with 4% matching, voluntary savings products, bonus programs, flexible benefits, mental health resources, exclusive access to perks and discounts, professional development assistance, MNP University, a flexible ‘Dress For Your Day’ environment, firm sponsored social events and more! Diversity@MNP We embrace diversity as a core value and celebrate our differences. We believe each team member contributes unique gifts and amplifying their potential makes our business stronger. We encourage people with disabilities to apply! Future/Current Opportunity: Current #LI-Onsite

What you’ll do

Provide daily technical support for workstations, mobile devices, and business applications to team members across Canada. Manage service requests via ServiceNow and contribute to the development of IT support standards and guidelines.

Requirements

Candidates should be technologically savvy with experience in IT support or customer service and proficiency in Windows-based systems. Fluency in both English and French is required for collaboration across national teams.

Benefits

• Generous Base Pay • Vacation Time • 4 Paid Personal Days • Group Pension Plan With 4% Matching • Voluntary Savings Products • Bonus Programs • Flexible Benefits • Mental Health Resources • Perks And Discounts • Professional Development Assistance • MNP University • Flexible Dress Code • Firm Sponsored Social Events

Listed skills

• Customer service · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• IT Support
• Customer Service
• Windows Operating System
• ServiceNow
• Audiovisual Technologies
• Networking
• Coding
• IT Asset Management
• Bilingual English and French
• Technical Troubleshooting
• Application Deployment
• Training Delivery
• Audio-Visual Technology
• Support Services
• Productivity Improvement
• Bilingual (French/English)
• Business Advisory
• Accounting
• Technical Support
• Mental Health
• Multilingualism
• Operating Systems
• Development Aid
• Disabilities
• English Language
• French Language
• Innovation
• Information Technology Operations
• Peripheral Devices
• Business Strategies
• Collaboration
• Technical Acumen

Job areas

• Technology
• Customer Service & Support
• Consulting
• Finance & Accounting
• IT Support Technician
• Technical Support Engineer / Analyst
• Information and Communications Technology User Support Technicians
• Computer User Support Specialists