Manager, DevOps & App Support

Job summary

Lead the application support and DevOps teams, overseeing production stability, incident response, service levels, releases, deployments, and vendor relationships. Drive automation, monitoring, disaster recovery, compliance, and continuous improvement while partnering with development, infrastructure, cybersecurity, and business teams.

Job details

Lead the DevOps and support function responsible for the stability, availability, and continuous improvement of digital applications, travel systems, MuleSoft integrations, and ERS platforms. This role combines people leadership, operational excellence, incident management, automation, and cross-functional collaboration to deliver reliable and scalable technology services. Client Details A leading Canadian company in the insurance industry. Description Lead and manage the application support and DevOps teams to ensure optimal performance and service delivery. Manage day-to-day support operations, incident management, problem management, and production stability. Own application availability, service levels, operational KPIs, and major incident response. Oversee release management, deployment processes, CI/CD pipelines, and environment management. Drive automation, monitoring, and continuous improvement initiatives to improve reliability and efficiency. Manage vendor relationships, support contracts, escalations, upgrades, and patches. Ensure production readiness, disaster recovery planning, and operational compliance with security standards. Partner with development, infrastructure, cybersecurity, and business teams to deliver stable and scalable solutions. MPI does not discriminate on the basis of race, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, or based on an individual's status in any group or class otherwise protected under applicable human rights legislation. MPI encourages applications from minorities, women, the disabled and all other qualified applicants. Qualifications Qualifications: 10+ years of experience in Application Support, IT Operations, or DevOps 5+ years of people leadership experience Experience supporting customer-facing digital applications and enterprise systems Strong knowledge of ITIL processes including Incident, Problem, Change, and Release Management Experience with DevOps practices, CI/CD pipelines, monitoring, and operational automation Hands-on experience with cloud platforms, Linux/Windows environments, APIs, and enterprise integrations Experience supporting MuleSoft, web applications, and database technologies (SQL Server, Oracle, PostgreSQL) Strong vendor management, stakeholder management, and communication skills Profile The successful candidate will bring more than 10 years of experience in Application Support, IT Operations, or DevOps, along with a proven track record of leading and developing technical teams. They will possess strong expertise in ITIL processes, production support, incident and problem management, release management, and operational governance. Technically, they will have hands-on experience with cloud platforms, enterprise integrations, CI/CD pipelines, monitoring tools, databases, and customer-facing applications. The ideal candidate will demonstrate strong leadership, vendor management, and stakeholder engagement skills while effectively partnering with development, infrastructure, cybersecurity, and business teams. They will be a proactive, results-oriented professional who excels at driving automation, continuous improvement, operational stability, and service excellence in complex enterprise environments. Job Offer Opportunity to lead and develop a high-performing Application Support and DevOps team. Significant ownership of business-critical digital platforms, integrations, and operational performance. Broad exposure to cloud technologies, enterprise applications, CI/CD pipelines, and automation initiatives. High visibility through collaboration with business stakeholders, vendors, cybersecurity, infrastructure, and development teams. Ability to drive continuous improvement, operational excellence, and long-term technology reliability across key enterprise systems. If this role aligns with your experience, we encourage you to apply. MPI does not discriminate on the basis of race, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, or based on an individual's status in any group or class otherwise protected under applicable human rights legislation. MPI encourages applications from minorities, women, the disabled and all other qualified applicants

What you’ll do

Lead the application support and DevOps teams, overseeing production stability, incident response, service levels, releases, deployments, and vendor relationships. Drive automation, monitoring, disaster recovery, compliance, and continuous improvement while partnering with development, infrastructure, cybersecurity, and business teams.

Requirements

Requires 10+ years of experience in application support, IT operations, or DevOps, including 5+ years of people leadership. Candidates should have strong ITIL and production support expertise, hands-on experience with cloud platforms, CI/CD, enterprise integrations, databases, and customer-facing applications, plus strong vendor and stakeholder management skills.

Listed skills

• Change Management · Preferred
• Incident Management · Preferred
• People leadership · Preferred
• Stakeholder Management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Application Support
• DevOps
• People Leadership
• IT Operations
• Incident Management
• Problem Management
• Change Management
• Release Management
• CI/CD Pipelines
• Operational Automation
• Cloud Platforms
• Linux And Windows Environments
• APIs And Enterprise Integrations
• MuleSoft
• Vendor Management
• Stakeholder Management

Job areas

• Technology
• Management & Leadership
• Software
• Customer Service & Support

More jobs from Michael Page