IT Helpdesk COOP Student

Job summary

Provide user support as the primary help desk contact, triage and escalate issues, keep users informed about ticket status, and follow up to ensure timely resolution. Document solutions, identify recurring problems, and work with IT leadership to improve help desk operations.

Job details

Job Title: IT Help Desk Co-op Location: Brampton, Ontario Job Type: Full-Time, 4/6-Month Co-op (January 2027) Reports to: Manager, IT Support Please note: This opportunity is specifically for current post-secondary students who are required to complete a co-op placement as part of their academic program. About the role We are seeking an IT Help Desk Co-op to join our IT team and support daily technical operations across Matcor Matsu Group. In this role, you will assist with the installation and maintenance of computer systems, provide user support for software applications, troubleshoot hardware and network issues, and help manage IT inventory. You will work closely with IT team members, follow established security protocols, and maintain a professional and customer-focused approach. About us Matcor Matsu Group is a leading provider in the automotive manufacturing industry, specializing in advanced metal forming and fabrication solutions. With multiple facilities across North America, we are committed to innovation, quality, and continuous improvement. We value integrity, teamwork, and developing future talent, making this an excellent opportunity to gain hands-on experience in a dynamic and fast-paced environment. Duties & Responsibilities · Serve as primary point of contact for users regarding overall support, policies, and procedures. · Assign and escalate issues to the appropriate IT Systems Support Technician. · Keep users always informed regarding the status of their tickets. · Follow up with assigned personnel to ensure timely resolution of problems. · Document and maintain solutions in the appropriate support systems. · Escalate recurring issues to the IT Support Team Lead after troubleshooting efforts have been exhausted. · Identify improvement opportunities and work with the Manager, IT Support to implement enhancements to Help Desk operations. Qualifications · Enrolled in post-secondary education in a related field or equivalent. · Strong understanding of Windows OS 10 & 11, and Microsoft Office 365. Related Work Skills · Good understanding of LAN, WAN, and SDWAN technologies for company network communication systems. · Understanding of web development tools and scripting tools such as PowerShell, Bash, etc. · Familiarity with Windows, macOS, and Linux operating systems. · Experience installing and troubleshooting Microsoft applications (MS Office, Teams, SharePoint, etc.). · Strong communication skills, both written and verbal. · Ability to form effective relationships with users. · Strong organizational skills and the ability to prioritize tasks. · Excellent time management and multitasking abilities. · Ability to work well under pressure and meet deadlines. · Strong analytical and problem-solving skills. · Technical aptitude with the ability to learn new programs quickly. · Self-motivated, energetic, and adaptable to change. · Willingness to work a flexible schedule. Accessibility - AODA We are committed to an inclusive and accessible recruitment process. If you require accommodation during any stage of the recruitment or selection process, please let us know. Artificial Intelligence (AI) We do not use AI in our recruitment and selection process. Pay Transparency $20 -22 / Hour

What you’ll do

Provide user support as the primary help desk contact, triage and escalate issues, keep users informed about ticket status, and follow up to ensure timely resolution. Document solutions, identify recurring problems, and work with IT leadership to improve help desk operations.

Requirements

Applicants must be current post-secondary students completing a required co-op placement and be enrolled in a related field or equivalent. The role calls for knowledge of Windows 10 and 11, Microsoft 365, networking, operating systems, and scripting tools, along with strong communication, organization, time management, and troubleshooting skills.

Listed skills

• Network Troubleshooting · Preferred
• Time management · Preferred
• Customer support · Preferred
• Microsoft Teams · Preferred
• Problem solving · Preferred
• SharePoint · Preferred
• Communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Windows 10 and 11
• Microsoft Office 365
• LAN, WAN, and SD-WAN
• PowerShell
• Bash
• Windows, macOS, and Linux
• Microsoft Office Applications
• Microsoft Teams
• SharePoint
• Hardware Troubleshooting
• Network Troubleshooting
• Customer Support
• Ticket Documentation
• Communication
• Problem-Solving
• Time Management

Job areas

• Technology
• Customer Service & Support
• Manufacturing