Scheduling Systems Administrator

Job summary

Develop and revise client and staff schedules using the Quatro system, including block schedules and call-ins, while aligning services with client needs and budgeted hours. Respond to client and staff inquiries, escalate concerns and complaints, and participate in a rotating after-hours on-call schedule.

Job details

At March of Dimes Canada, our collective work matters. As a leading national charity backed by a history of more than 70 years of impact, we’re dedicated to being Canada’s leading service provider, resource, and advocate, empowering people with disabilities to live and thrive in communities nationwide. Our Community Support Services (CSS) team provides essential services that enable our clients to thrive. Whether their disability is physical, the result of brain injury, or aging, our more than 2,000 team members assist clients in their homes and across communities, to live as independently as possible. The Opportunity: We are currently looking to fill a part-time 6-month contract Scheduling Systems Administrator position in our regional office, Chatham Ontario. Salary: $21.90 per hour. Hours: up to 20 hours per week. Schedule: Mornings 9am-1pm, with some flexibility to accommodate program scheduling needs. Responsibilities: Using the electronic Quatro Scheduling system, the SDW will develop and revise ongoing master schedules for both clients and staff in accordance with the clients' service and budgeted hours. Complete/revise block schedules and complete call-ins as required Respond to client and staff calls in a timely manner, reporting any concerns/issues to the Service Manager Ensure client-focused service delivery and refer service complaints to supervisor for follow-up. Carrying the after-hours phone based on a rotating on-call schedule to cover evenings and weekends for clients and staff. Additional related responsibilities as required. Qualifications: High School Graduate or equivalent Ability to take initiative, multitask, and work under pressure within deadlines Demonstrated proficiency with computer hardware and software including MS Office, Navision and Quatro or equivalent scheduling system Excellent telephone manner and customer service skills Flexible to changing demands of the job Excellent interpersonal skills, communication skills, and math accuracy Excellent writing and proofing skills; exceptional organizational skills Scheduling experience an asset Questions about working at March of Dimes Canada? Whether starting or advancing your career with us, you’ll feel great knowing that you’re: Contributing to our important mission: creating real change for people with disabilities. Joining a leading national charity with a history of impact and a future full of possibility Enjoying industry-leading employment incentives and benefits Supported in your professional growth, development, and success Included in our empathetic and supportive work culture Learn more about why we’re a great employer at marchofdimes.ca/careers. For general inquiries, you can reach us at talent@marchofdimes.ca We value the health & safety of our employees! MODC is committed to ensuring a healthy and safe work environment. We encourage all current and prospective employees to receive Covid-19 vaccinations and booster doses as recommended by Public Health. This reflects our dedication to safeguarding the health and wellbeing of our workforce. Need accommodations? We're here to help! MODC is committed to a workforce that is reflective of the diverse populations we serve. We welcome applications from qualified individuals from all backgrounds and abilities. In accordance with accessibility and human rights legislation across Canada, MODC will provide accommodations to job applicants with disabilities and other protected needs. If you require accommodation, please notify us and we will work with you to meet your needs. We are committed to a selection process and work environment that is inclusive, equitable, accessible, and barrier-free. Our Reconciliation, Equity, Accessibility, Diversity, and Inclusion (READI) approach MODC is dedicated to building and advancing an inclusive and welcoming culture. It’s also why we’re focused on attracting, retaining, and supporting diverse people. Thanks to our progressive practices, team members of all abilities and backgrounds are encouraged to access the opportunities and supports they need to grow, thrive, and succeed. Our READI approach is rooted in our shared belief that championing equity and empowering ability starts by investing in our team members— and in our shared culture — so that we all feel included, safe, and confident at work every single day.

What you’ll do

Develop and revise client and staff schedules using the Quatro system, including block schedules and call-ins, while aligning services with client needs and budgeted hours. Respond to client and staff inquiries, escalate concerns and complaints, and participate in a rotating after-hours on-call schedule.

Requirements

A high school diploma or equivalent is required, along with proficiency in computer hardware and software, including Microsoft Office, Navision, and Quatro or a comparable scheduling system. Candidates should demonstrate initiative, multitasking, customer service, communication, math accuracy, proofreading, organization, and flexibility; scheduling experience is an asset.

Listed skills

• Time management · Preferred
• Customer service · Preferred
• written communication · Preferred
• Organization · Preferred
• adaptability · Preferred
• telephone communication · Preferred
• Multitasking · Preferred
• Microsoft Office · Preferred
• scheduling · Preferred
• interpersonal communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Scheduling
• Quatro Scheduling System
• Microsoft Office
• Navision
• Computer Proficiency
• Multitasking
• Initiative
• Customer Service
• Telephone Communication
• Interpersonal Communication
• Written Communication
• Proofreading
• Mathematical Accuracy
• Organization
• Time Management
• Adaptability
• Empathy
• Support Services
• Organizational Skills
• Neurotrauma
• Advocacy
• Microsoft Dynamics 365 Business Central
• Reconciliation
• Communication
• Computer Hardware
• Interpersonal Communications
• Mathematics
• Proactivity

Job areas

• Administrative
• Social Services
• Customer Service & Support
• Scheduling Administrator
• Systems Administrator
• Systems Aministrators
• Network and Computer Systems Administrators