Opens LinkedIn
- Employment type
- Full-time
- Experience level
- Senior · 5+ years
- Posting language
- English
- Working hours
- 40 hours per week
- Seniority
- Mid-Senior level
- Application method
- Direct apply is available
Job summary
Provide L1/L2 technical support for the platform, investigate tickets, and escalate issues to L3 when needed. Collaborate with stakeholders and provide comprehensive information to support timely resolution.
Job details
Description: Applying to the position, you may join one of the most respected and fastest growing institutional investors in the world. Our client is a professional investment management organization that globally invests the funds to ensure long-term sustainability. The company invests in all major asset classes, including public equity, private equity, real estate, infrastructure and fixed-income instruments. Client attracts and selects high-calibre individuals from top-tier institutions around the globe. Join our team and look forward to: Diverse and inspiring colleagues and approachable leaders Stimulating work in a fast-paced, intellectually challenging environment Accelerated exposure and responsibility Global career development opportunities Being motivated every day by important social purpose and unshakable principles A deeply rooted culture of Integrity, Partnership and High Performance If you share a passion for performance, value a collegial and collaborative culture, and approach everything with the highest integrity, here's an opportunity. Responsibilities: Technical support role for the platform: Deal with L1/L2 tickets Escalate to L3 in case of a need Collaborate with different stakeholders Investigate and provide comprehensive details for quick resolution Mandatory Skills: GitHub Linux Zabbix Mandatory Skills Description: GitHub Linux administration and troubleshooting skills Basic networking knowledge ITIL - incident and change management (ServiceNow) Terraform AWS Experience (VPC, EC2, S3, RDS, IAM) Kubernetes administration and troubleshooting Docker containerization and management Nice-to-Have Skills Description: Python (basic-intermediate) Artifact and container registry management (JFrog Artifactory, Amazon ECR, etc) Atlassian tools (Jira, Wiki) - both as user and as administrator Scripting languages (bash, PowerShell) IBM developer platforms (DataStage, IBM MQ) Experience in DevOps Zabbix monitoring platform
What you’ll do
Provide L1/L2 technical support for the platform, investigate tickets, and escalate issues to L3 when needed. Collaborate with stakeholders and provide comprehensive information to support timely resolution.
Requirements
The role requires GitHub, Linux administration and troubleshooting, basic networking, ITIL incident and change management using ServiceNow, Terraform, and experience with AWS, Kubernetes, Docker, and Zabbix. Python, registry management, Atlassian tools, scripting, IBM developer platforms, and DevOps experience are listed as nice-to-have skills.
Listed skills
- GitHub · Preferred
- Change Management · Preferred
- Terraform · Preferred
- Amazon Web Services · Preferred
- Kubernetes · Preferred
- Docker · Preferred
- Python · Preferred
Other relevant skills
Identified from the job description. Confirm important requirements above.
- GitHub
- Linux Administration
- Linux Troubleshooting
- Zabbix
- Networking
- ITIL Incident Management
- Change Management
- ServiceNow
- Terraform
- AWS
- Kubernetes
- Docker
- Python
- Artifact Registry Management
- Container Registry Management
- Bash Scripting
Job areas
- Technology
- Software
- Customer Service & Support
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