System Support Technologist - Help Desk - Competition ID: 4827

Job summary

Provide computer support services to students and employees using the university’s systems. Diagnose and resolve technical issues through the help desk and provide on-site support for computers and peripherals.

Job details

Kwantlen Polytechnic University (KPU) is Canada’s only polytechnic university, proudly serving the South Fraser region for more than 40 years. With campuses in Surrey, Richmond, Langley, and Cloverdale, KPU is deeply connected to the communities it serves and to the diverse cultures, backgrounds, and lived experiences of its students. Through academic excellence, applied learning, innovation, and strong industry and community partnerships, KPU prepares students for meaningful futures. As an open-access university, KPU is powered by the people who live and work here. We believe every employee plays a meaningful role in supporting student learning and success. We are honoured to carry the name of the Kwantlen First Nation and are committed to equity, inclusion, reconciliation, and respectful relationships. As one of BC’s Top Employers, KPU is dedicated to fostering a supportive, inclusive, and engaged workplace where employees feel valued, connected to purpose, and empowered to make an impact. We invite you to explore your next career opportunity at KPU and discover how your work can contribute to a university where thought truly meets action. Competition ID: 4827 Internal Closing Date: October 11, 2026 External Closing Date: Open Until Filled # of Openings: 1 Salary Information: 12 - BCGEU Pay Grid - $32.94 to $36.78 per hour Employment Type: Temporary Full Time Workplace Type: On-Site Travel Frequency: Occasional travel between campuses is required. Employee Group: Support Staff (BC General Employees Union) Days of Work (BCGEU): Monday, Tuesday, Wednesday, Thursday, Friday Hours of Work (BCGEU): 9:00am - 5:00pm Hours per Week (BCGEU): 35 We are currently seeking a Systems Support Technologist - Help Desk to join our Information Technology (IT) team. Job Overview To provide computer support services to students and employee users of Kwantlen University College systems. Education And Experience Completion of a Computer Systems Technology diploma or equivalent. Minimum of 2 years' experience working on a computer support service desk using remote control and basic monitoring systems. Minimum of 2 years' experience in identifying, analyzing, diagnosing and resolving complex problems over the phone. Minimum of 2 years' experience in using a technology service management system in an ITIL environment. Proven ability to work in a customer focused computer support service center. 3 years' experience in providing on-site computer desktop and peripheral support including printers, data projectors, laptops, tablets and smart phones. Knowledge, Skills & Abilities Proven superior customer service skills. Working knowledge of Exchange, Active Directory and SharePoint. Thorough knowledge of ITIL incident and request management. Thorough knowledge of Microsoft Windows operating systems. Thorough knowledge of standard desktop applications (including word processing, spreadsheet, communications, databases and desktop video conferencing). Proven ability to quickly grasp new concepts and learn new systems. Demonstrated ability to communicate effectively in English, both verbally and in writing. Proven ability to deal effectively with others and to handle unusual or unexpected situations. Proven ability to work under minimal supervision, under own initiative and as an effective team member. Proven ability to independently organize work to achieve predetermined goals and meet deadlines. Possession of a valid driver’s license and access to a vehicle is required. Job Description Please click here for a more detailed job description. As per the KPU-BCGEU Collective Agreement, qualified internal applicants within the BCGEU bargaining unit are given first consideration in filling this position. Internal applicants must apply by 11:59pm on the internal closing date in order to be considered as an internal applicant. Internal applications received after the closing date will be considered as an external applicant. Salary Information Salary and wage increments are in accordance with the Collective Agreement. Total Rewards As a part of our total rewards offerings, KPU also offers extended health and dental benefits, healthcare spending account, generous vacation package, defined pension plan, parenthood top-up, sick leave, long-term disability, life insurance, professional development days, tuition waiver, inhouse training & development, inter-campus transportation, and more! Note: Eligibility requirements apply, benefits may vary depending on the employee group the position belongs to and whether the position offered is temporary or part-time. Visit https://www.kpu.ca/hr for more information on KPU’s workplace, culture and total rewards. Note to Applicants Kwantlen Polytechnic University welcomes and encourages applications from equity deserving groups and diverse experiences including, but not limited to, Indigenous people, racialized people, people with disabilities, and members of the 2S/LGBTQIA+ community. If there are any barriers that you are experiencing or an accommodation that we can provide to support you through the application process, please reach out to us at talentacquisition@kpu.ca. Kwantlen Polytechnic University is committed to protecting the safety and welfare of employees, students, and the general public, and upholding the reputation and integrity of the University. For this reason, final applicants will be asked to undergo a background check. We thank all applicants for their interest in employment with KPU. Only candidates who are legally eligible to work in Canada will be considered; only those selected for an interview will be contacted.

What you’ll do

Provide computer support services to students and employees using the university’s systems. Diagnose and resolve technical issues through the help desk and provide on-site support for computers and peripherals.

Requirements

Requires a Computer Systems Technology diploma or equivalent, at least two years of service desk and complex phone-based troubleshooting experience, and three years of on-site desktop and peripheral support experience. Candidates need ITIL service management experience, knowledge of Windows and Microsoft collaboration systems, strong customer service and communication skills, and a valid driver’s license with access to a vehicle.

Benefits

• Extended Health And Dental Benefits
• Healthcare Spending Account
• Vacation
• Defined Pension Plan
• Parenthood Top-Up
• Sick Leave
• Long-Term Disability
• Life Insurance
• Professional Development Days
• Tuition Waiver
• In-House Training And Development
• Inter-Campus Transportation

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Teamwork · Preferred
• Active Directory · Preferred
• SharePoint · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Help Desk Support
• Computer Troubleshooting
• Remote Support
• Incident And Request Management
• ITIL
• Microsoft Windows
• Exchange
• Active Directory
• SharePoint
• Desktop And Peripheral Support
• Problem Diagnosis
• Written And Verbal Communication
• Teamwork
• Work Organization
• Time Management

Job areas

• Technology
• Customer Service & Support
• Education