Jobs in Victoria, BC

Job summary

Provide Tier 1 and Tier 2 technical support for hardware, software, and networking issues across Microsoft 365 and Azure environments. Manage service requests via a ticketing system while maintaining documentation and collaborating with senior staff on infrastructure improvements.

Job details

We are seeking a skilled part-time IT Support Specialist to join our team at Connect Communities and Classic LifeCare. As a leading healthcare group with multiple branches, we continue to expand our operations and are committed to providing top-notch technical support to our users. Company: Connect Communities and Classic LifeCare Work Locations: Saanich, BC Job Type: Part-time, Students Welcome (Opportunity: Full-time / Permanent Position） Schedule: 1.5 shifts per week | 4 – 6 hours/day Pay rate: $26 to $30 per hour Why Join Us? * Flexible schedule – ideal for students or part-time professionals * Hands-on experience in enterprise IT environments * Opportunity for a full-time role based on performance * Supportive and collaborative team culture Job Responsibilities * Provide Tier 1 and Tier 2 technical support for end-users, including troubleshooting hardware, software, networking, and endpoint device issues. * Deliver advanced-level support within Microsoft 365 and Azure environments, including user account administration and service configurations. * Maintain accurate and up-to-date documentation of support procedures, asset inventory, and system configurations. * Collaborate with senior IT staff to escalate complex issues and support the implementation of infrastructure and process improvements. * Contribute to the development and maintenance of a comprehensive internal knowledge base to enhance team efficiency and promote end-user self-service. * Utilize a centralized ticketing system to manage, track, and resolve IT service requests and incidents in a timely and efficient manner. * Provide both remote and on-site technical support, training, and guidance to end-users, ensuring a positive and professional support experience. Qualifications Required: * 2+ years of experience in an IT support role or equivalent technical support environment * Proficiency in Microsoft 365 administration and Azure Active Directory * Strong understanding of Windows and macOS operating systems, hardware troubleshooting, and networking fundamentals * Familiarity with ITSM tools or ticketing systems * Excellent analytical, problem-solving, and communication skills * Ability to manage multiple priorities and work both independently and collaboratively Preferred: * Industry certifications such as CompTIA A+, Network+, Microsoft Certified, or equivalent * Experience in asset and configuration management best practices * Exposure to scripting or automation tools (e.g., PowerShell) is an asset At Classic LifeCare and Connect Communities, diversity and inclusion are integral to our culture, and we welcome everyone. If you are interested in joining our team, please submit your application, and you can expect to hear from us very soon!

What you’ll do

Provide Tier 1 and Tier 2 technical support for hardware, software, and networking issues across Microsoft 365 and Azure environments. Manage service requests via a ticketing system while maintaining documentation and collaborating with senior staff on infrastructure improvements.

Requirements

Requires 2+ years of experience in an IT support role with proficiency in Microsoft 365, Azure, and operating system troubleshooting. Strong analytical skills and familiarity with ITSM tools are essential for managing multiple priorities.

Benefits

• Flexible schedule
• Hands-on experience
• Career advancement opportunity

Listed skills

• Microsoft Azure · Preferred
• Problem solving · Preferred
• Asset Management · Preferred
• Microsoft 365 · Preferred
• Windows · Preferred
• Communication Skills · Preferred
• Technical Support · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Technical support
• Microsoft 365
• Azure
• Hardware troubleshooting
• Networking
• Windows
• MacOS
• ITSM tools
• Ticketing systems
• User account administration
• Problem-solving
• Communication skills
• Asset management
• PowerShell
• Hardware Troubleshooting
• Endpoint Devices
• Azure Active Directory
• Tier 2 Technical Support
• Mac OS
• Automation
• Microsoft Azure
• Configuration Management
• Communication
• CompTIA A+
• CompTIA Network+
• Operating Systems
• Issue Tracking
• Problem Solving
• IT Service Management
• Knowledge Base
• Microsoft Certified Professional
• Operations
• Windows PowerShell
• Self Service Technologies
• Process Improvement
• Scripting

Job areas

• Technology
• Customer Service & Support
• Healthcare
• IT Support Specialist
• Technical Support Engineer / Analyst
• Information and Communications Technology User Support Technicians
• Computer User Support Specialists