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Job summary

The IT Manager will lead a small team to oversee IT infrastructure, business applications, and strategic planning while managing vendor relationships. This is a hands-on player/coach role responsible for maintaining ERP systems, network health, and cybersecurity protocols.

Job details

IT Manager Role: Full-time, on-site (5 days/week) Location: Etobicoke, Ontario (Airport area) Comp: $100,000-$120,000 base + bonus + benefits About Us A profitable, privately owned, growing B2B company in the industrial space. Proudly Canadian and entrepreneurial, serving business customers across North America. With under 100 employees and a small, hands-on IT function, we're scaling while keeping a practical, no-politics, get-it-done culture. How We Work Technology should make the business run better, not just keep the lights on. This role reports to the CFO and leads a small IT team (2-3 people). It's a player/coach role: you set the plan, advise the team and build the infra. Perfect for those who like to be close to the action, but also influence the big IT decisions. Occasional travel between our Ontario sites. Here's how your time will generally split (actual time will vary weekly): IT Leadership and Planning (about 25%): Building the annual IT roadmap and budget with senior leadership, deciding which projects get green-lit, leading upgrades end to end, and managing vendors and our MSP relationship. Coaching and prioritizing the team's work. Business Applications & ERP (25%): Tier 2/3 support for our ERP and CRM, maintaining an internal quote-generation system that pulls from ERP data. Planning upgrades/testing. Key tech: Epicor Prophet 21, Salesforce, SQL, Fivetran / Azure Data Factory Infrastructure and Networking (20%): Ensuring that switches, wireless, VPN, servers, and backups are healthy across our sites. Key tech: Ubiquiti UniFi, virtualization, backup platforms Microsoft 365 and Cloud (15%): Running the tenant, access and compliance policies, user onboarding/offboarding and device management, plus SaaS licences and renewals. Key tech: Microsoft 365 (Exchange Online, Teams, SharePoint, Intune, Entra ID), Azure Security and Voice (15%): Triaging security alerts, tuning policies against Secure Score, and running the phone system end to end. Key tech: Microsoft Defender, Teams Phone (Direct Routing, call queues, E911) Note: We're planning to onboard an external MSP this year for first-response support and after-hours monitoring; you'll own that relationship and be the internal escalation point. About You You're an IT Manager who never stopped being a Systems Administrator. You've led a small team, but you're equally comfortable in an ERP workflow, a network dashboard, and a Microsoft 365 tenant, and you'd rather fix it than delegate it when that's faster. You take ownership of outcomes, explain trade-offs to leadership in plain language, and make the call on where time and money go. You document what you build, and the business trusts your judgment on technology. You Bring: 3+ years managing an IT team, including hiring, coaching, and prioritizing a small team's work Experience building and owning an annual IT plan and budget, and presenting it to senior management Track record deciding which IT projects proceed, then leading them from planning through rollout Experience managing vendors and an MSP relationship: escalations, SLAs, SaaS licences and renewals, and software purchase decisions Strong experience administering Microsoft 365 (Exchange Online, Teams, SharePoint, Intune, Entra ID), including Conditional Access, DLP, and sensitivity labels Hands-on ERP administration: users, roles, module setup, master data, upgrades, and UAT (Epicor Prophet 21 or similar) Experience managing networks end to end (VLANs, switching, wireless, routing, VPN, DNS/DHCP), plus servers, virtualization, and tested backup and recovery Security operations experience: triaging Defender alerts, tuning identity and endpoint policies against Secure Score, and supporting audits Experience administering Microsoft Teams Phone (Direct Routing/SBC, call queues, auto attendants, E911) Practical experience rolling out or governing AI tools (such as Microsoft Copilot) with the right data and access controls Qualifications: 8+ years in IT systems administration or infrastructure roles 3+ years managing people Post-secondary diploma or degree in IT, Computer Science, or a related field, or equivalent hands-on experience Scripting and automation experience (PowerShell, Microsoft Graph) Comfort writing SQL queries against business databases Strong documentation habits: runbooks, integration maps, change logs, and diagrams Bonus Points: Experience using AI and automation to take repetitive IT work off the plate, such as user provisioning, ticket triage, and system monitoring and alerts Salesforce administration experience Experience with Ubiquiti UniFi networking Azure governance and cost management, or pipeline tooling (Fivetran, Azure Data Factory) Experience in distribution, manufacturing, or multi-site operations Certifications such as MS-102, AZ-104, CCNA, or Security+ Perks: This role includes Health and Dental benefits + an Annual Bonus Plan Equal opportunity employer. This posting is for an existing vacancy. AI-assisted tools support our sourcing and application review; every hiring decision is made by a person. Interviewed candidates will hear back within 45 days.

What you’ll do

The IT Manager will lead a small team to oversee IT infrastructure, business applications, and strategic planning while managing vendor relationships. This is a hands-on player/coach role responsible for maintaining ERP systems, network health, and cybersecurity protocols.

Requirements

Candidates must have at least 8 years of experience in IT systems administration and 3 years in a management capacity. A post-secondary degree or diploma in IT or a related field is required, along with strong technical proficiency in Microsoft 365, ERP systems, and network infrastructure.

Benefits

• Health benefits • Dental benefits • Annual bonus plan

Listed skills

• SQL · Preferred
• systems administration · Preferred
• Budgeting · Preferred
• Microsoft 365 · Preferred
• Project management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• IT leadership
• Budgeting
• Vendor management
• Microsoft 365
• ERP administration
• Network administration
• Systems administration
• Cybersecurity
• Team management
• Project management
• PowerShell
• SQL
• Virtualization
• Cloud infrastructure
• Microsoft Teams Phone
• Strategic planning
• SQL (Programming Language)
• Backup Devices
• Dashboard
• Planning
• Management
• Governance
• Operations
• Software As A Service (SaaS)
• Tooling
• Workflow Management
• Influencing Skills
• Influencing Without Authority
• Leadership
• Artificial Intelligence
• Customer Relationship Management
• Enterprise Resource Planning
• Coaching
• Scripting
• Auditing
• Salesforce
• Vendor Management
• Microsoft Azure
• Azure Data Factory
• Computer Science
• Automation
• Teamwork
• Windows PowerShell
• Triage
• Business To Business
• Microsoft Teams
• Microsoft SharePoint
• People Management
• Network Switches
• Acceptance Testing

Job areas

• Technology
• Management & Leadership
• Software
• Data & Analytics
• Security & Safety
• IT Manager
• Information and Communications Technology Service Managers
• Information Technology Project Managers
• Computer Occupations, All Other