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Job summary

Provide first-line technical support for hardware, software, and network issues via phone, email, and on-site visits. Manage user accounts, software licensing, and mobile device configurations while documenting all incidents in the tracking system.

Job details

Company Description Your happiness and well-being are top priorities at Spectrum! We offer competitive wages, paid sick days, RRSP matching and more! We are hiring full time Junior IT Helpdesk Technician for our Toronto office! In this role, you will be responsible in providing first-line technical support and assistance to end-users regarding hardware, software, or network related issues. This role is fully in office. This position requires shift coverages; 7am to 3pm from Tuesday to Saturday 9am to 5pm from Monday to Friday and be a part of night shift rotation. At Spectrum Health Care, our mission is re-imagining home care for clients and families to provide products and services they need, whenever care is required, delivered by the most qualified and compassionate staff. Our people are the cornerstone of our business. By joining Spectrum Health Care you will be part of one of Canada’s Best Managed companies and a committed member of a team of highly skilled healthcare professionals. Job Description Answer incoming helpdesk calls, emails, and support tickets in a timely manner Monitor IT Helpdesk mailbox, review and convert requests to tickets, and assign to appropriate team members Provide Level 1 phone, email, remote and on-site support to Spectrum employees and affiliates as required on a variety of desktop hardware and software, telecom and network issues. Install and configure software application and systems ensuring they meet company needs Enable support for system access, including creating and managing user accounts, operations and software licensing. Provide support for mobile devices including configuration and management. Document and tracks issues, status and resolution using incident management tools. Conduct ticket reviews, statistic reports and execute special projects as required. Provide excellent customer service and maintain a positive relationship with end-users Qualifications University degree in IT or equivalent work experience, with minimum 1 year in technical support Proficiency in MS Office365, mobile device management, and industry-standard business software applications Understanding of LAN/WAN networking, Windows OS, Active Directory, and information security best practices Experience with hardware and software configuration, troubleshooting, and deployment Knowledge of mobile OS, devices, and printer support Professional phone etiquette and rapport with users of varying technical expertise Additional Information This position is a current vacancy Spectrum Health Care is thrilled to be named one of Canada’s Best Managed Companies. This award recognizes top companies across Canada for overall performance, sustained growth, strategy, capabilities and innovation, culture and commitment, and leadership. Click here to learn more about this esteemed honour. We thank all applicants, however, only those individuals selected for interviews will be contacted. In accordance with the Accessibility for Ontarians with Disabilities Act 2005, upon request, support will be provided for accommodations throughout the recruitment process. If you require accommodation because of disability through the recruitment process, please contact Human Resources at ([email protected]) for assistance. Spectrum Health Care is committed to fostering, cultivating and building a culture of diversity, equity and inclusion within our organization. We strive to attract, engage and develop a workforce that reflects the diverse communities that we serve and we know a diverse workforce is key to the growth and success of our organization. Compensation: CAD 48000 - CAD 50000 - yearly

What you’ll do

Provide first-line technical support for hardware, software, and network issues via phone, email, and on-site visits. Manage user accounts, software licensing, and mobile device configurations while documenting all incidents in the tracking system.

Requirements

Requires a university degree in IT or equivalent experience with at least one year in technical support. Proficiency in MS Office365, Windows OS, and networking fundamentals is essential.

Benefits

• Competitive wages
• Paid sick days
• RRSP matching

Listed skills

• Customer service · Preferred
• Active Directory · Preferred
• Troubleshooting · Preferred
• Technical Support · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Technical support
• MS Office365
• Mobile device management
• LAN/WAN networking
• Windows OS
• Active Directory
• Information security
• Hardware configuration
• Software configuration
• Troubleshooting
• Deployment
• Printer support
• Phone etiquette
• Customer service
• Microsoft 365
• Compassion
• Technical Support
• Telecommunications
• Business Software
• Management
• Customer Service
• Operating Systems
• Leadership
• Growth Strategies
• Help Desk Support
• Home Health Care
• Incident Management
• Innovation
• Local Area Networks
• Operations
• Telephone Skills
• Software Configuration Management
• Troubleshooting (Problem Solving)
• Wide Area Networks
• Software Licensing
• User Accounts

Job areas

• Technology
• Customer Service & Support
• Healthcare
• IT Help Desk Technician
• Help Desk Technician / Analyst
• Information and Communications Technology User Support Technicians
• Computer User Support Specialists