Lead, Software Engineer (Implementations)

Job summary

The role involves managing environment setup, configuration, and connectivity for client implementations while coordinating deployment of application components. You will also support client UAT cycles, triage defects, and manage data migrations through to production go-live.

Job details

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team. We are seeking an Implementation Consultant to join the Conversions Team, supporting client onboarding and migration activities through test, UAT, and go-live phases. This role combines technical implementation, environment coordination, and client-facing delivery, ensuring successful setup, testing, migration, and handover of solutions into live operation. The successful candidate will work closely with clients, internal delivery teams, and support functions to manage environments, coordinate releases, triage issues, oversee migration rehearsals, and support production go-live. Key Responsibilities Manage environment setup, configuration, and connectivity for client implementations Coordinate deployment of application components and data into test environments Support and manage client UAT cycles, including planning, tracking, and issue resolution Triage defects raised during testing and coordinate with internal technical teams to drive resolution Organise and coordinate additional releases into test environments as required Obtain client acceptance and support progression through implementation milestones Manage data migrations, including dry runs and preparation for production cutover Set up and validate environment monitoring Execute and support go-live runbooks during implementation cutover Coordinate handover to Client Services / BAU support following successful deployment Act as a point of contact between the client and internal teams throughout the conversion lifecycle Ensure implementation activities are documented clearly and tracked to completion Required Skills & Experience Core Skills Experience in an implementation, conversion, onboarding, deployment, or technical support role Strong client-facing skills with the ability to communicate clearly with technical and non-technical stakeholders Experience managing activities across test, UAT, migration, and go-live phases Strong problem-solving skills with the ability to triage defects and coordinate resolution Good understanding of environment management, application deployment, and release coordination Ability to work in a structured way using runbooks, checklists, and implementation plans Technical Skills Working knowledge of Linux Scripting experience with Bash and/or KornShell Familiarity with XML Understanding of IBM MQ Understanding of SFTP Advantageous / Desirable Experience Experience with any of the following would be a strong advantage: TeamCity Perforce GitHub Jenkins Nexus Geneos Monitoring Key Attributes Organised and delivery-focused Comfortable working across multiple workstreams and deadlines Strong stakeholder management and client interaction skills Able to work calmly under pressure, particularly during testing and go-live periods Detail-oriented with a strong focus on quality and completion Proactive and hands-on approach to issue management and resolution Typical Deliverables Environment setup and connectivity readiness Test environment deployment coordination UAT tracking and defect triage logs Release schedules for test cycles Migration plans and dry run execution Monitoring setup and validation Go-live runbooks and cutover support Handover documentation to Client Services Ideal Background This role would suit someone with experience in: Software implementation Client onboarding or migration projects Technical operations or application support Release or environment coordination Financial services or enterprise systems delivery environments Recruitment Process Throughout your application process, you may be asked to contact us virtually or in-person. Our recruiters will explain how hybrid interviews will be held throughout the recruitment process, and they will be able to answer any questions you might have. Compensation Salary Range: CAD $110,000 – $160,000. Compensation may vary depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location AI Disclosure No AI or automated tools are used in the screening or assessment of applicants for this role. Vacancy Disclosure This posting is for an existing and currently open position within Broadridge. Background Check Process Broadridge requires employees to complete a background check that is completed by one of our service providers. We use this service to complete the following checks: Employment verification Education verification Credit inquiry Canadian criminal record check Workplace Flexibility We are committed to supporting flexible work arrangements, investing in technology or other resources to enable you to work from home effectively, wherever possible. At this time this is a hybrid role, and therefore you should have a basic home office set up, high-speed internet, and the ability to work without distractions during core business hours. Accessibility & Accommodation Broadridge is an equal opportunity employer and is committed to a diverse and inclusive workplace ensuring that equal employment opportunities are provided to all individuals, regardless of race, colour, gender identity, sexual orientation, marital status, creed, age, disability, religious affiliation, or national origin or citizenship. If you require any accommodation during the recruitment process, please notify our recruitment team. #LI-Hybrid #LI-RB1 We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone’s unique perspective. Use of AI in Hiring As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.

What you’ll do

The role involves managing environment setup, configuration, and connectivity for client implementations while coordinating deployment of application components. You will also support client UAT cycles, triage defects, and manage data migrations through to production go-live.

Requirements

Candidates should have experience in implementation, conversion, or technical support roles with strong client-facing communication skills. Technical proficiency in Linux, scripting, and environment management is required to effectively coordinate releases and resolve issues.

Listed skills

• GitHub · Preferred
• Linux · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Linux
• Bash
• KornShell
• XML
• IBM MQ
• SFTP
• TeamCity
• Perforce
• GitHub
• Jenkins
• Nexus
• Geneos
• Environment management
• Application deployment
• Release coordination
• Client-facing delivery
• Linux Scripting
• Environment Management
• Workplace Inclusivity
• Issue Management
• Client Onboarding
• Planning
• Application Deployment
• Acceptance Testing
• Artificial Intelligence
• Technical Support
• Automation
• Bash (Scripting Language)
• Checklists
• Client Services
• Communication
• Financial Services
• Github
• Problem Solving
• Korn Shell
• Milestones (Project Management)
• Operations
• Delivery Focused
• Product Software Implementation Method
• Stakeholder Management
• Triage
• Extensible Markup Language (XML)
• Coordinating
• Enterprise Application Software
• Detail Oriented
• Teamcity
• Honesty

Job areas

• Technology
• Software
• Finance & Accounting
• Consulting
• Customer Service & Support
• Software Implementation Engineer
• Software Developer / Engineer
• Software Developers