help desk analyst
On-site · Halifax
Purpose of?positionManage IT requests for the IT Department.The successful candidate will provide?first tier problem resolution for Information Systems (IS) Services by employing a high degree of customer service and technical expertise. The Service Desk Analyst is responsible for the coordination of problem-handling processes?for the?IS Department and maintains a central point of contact?with internal clients for all areas of customer support.Key responsibilitiesRecording & troubleshooting requests Perform 1st tier support and some 2nd tier support for IT services for our customers;R…