Seamlessly connect people, AI, workflows & data to boost profitability, resilience & sustainability.
Massy, Paris
Ivalua is the only truly unified, enterprise AI platform for managing spend and suppliers. We seamlessly connect people, AI, workflows, and data, making businesses more profitable, resilient, and sustainable. We are trusted by over 500 of the world’s most admired brands and consistently recognized as a leader by Gartner and other analysts.
Hybrid · Montréal
Provide first-line technical support to customers and suppliers through phone, email, and ticketing channels, including analyzing, triaging, and resolving incoming issues. Maintain accurate ticket records, keep customers informed, and escalate complex incidents to Tier 3 teams while tracking their progress.
Hybrid · Montréal
Provide first-level technical support to clients and their suppliers across the AMER, EMEA, and APAC regions through phone, email, and ticketing systems. Triage, resolve, document, and track support incidents, escalate complex issues to level-three teams, and keep customers informed throughout the resolution process.