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On-site · Saint John
Provide first-line technical support for hardware, software, and business application issues through phone, chat, email, and in-person channels. Document and resolve support requests within service-level agreements, provide user guidance, prevent recurring problems, and escalate complex issues when needed.
On-site · Saint John
As an Associate IT Support Analyst, you will provide basic to moderate technical support while delivering exceptional customer service as the first point of contact for all IT issues and requests. You will interact with employees through multiple channels - including phone, chat, email, and in person ensuring a consistent and positive experience as the face and voice of IT. Your success will be measured by your ability to resolve issues efficiently through strong first-call resolution, maintain a helpful and solution-focused approach, and effectively escalate more complex needs to ensure empl…
On-site
As an IT Support Analyst, you will provide operational support and administration for IT asset management, telecommunications services, software asset management, procurement coordination, vendor management, and financial governance activities across the organization. Your goal will be to ensure the effective management of technology assets, vendor relationships, procurement processes, financial controls, and operational reporting while continuously identifying opportunities to improve service delivery and operational efficiency. Your success will depend on maintaining accurate asset and fina…
On-site
As a Data Engineer, you are responsible for designing, developing, and maintaining the infrastructure and systems required for data storage, processing, and analysis. Your goal is to build and manage reliable, efficient data pipelines that support seamless data integration, transformation, and delivery for users across the enterprise. Your success is defined by creating robust, scalable data processes that ensure data is accurate, accessible, and consistently delivered to meet the needs of all data consumers. What We Offer: Work Environment – Work in our beautiful home office building with ac…