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Intouch Insight

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CX Solutions for Multi-Location Brands

Ottawa, ON

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51–200 people

About

At Intouch Insight, we help multi-location brands achieve operational excellence, exceed customer expectations, and build customers' long-term loyalty. As a North American company, we take pride in delivering growth solutions to over 300 of the continent's most loved brands, including four of the top 10 QSR chains, six of the top 10 gas and convenience chains, and one of the top three global technology companies. Our solutions streamline operations, maintain brand standards, and provide actionable insights. With over 40 years of CX mastery, we excel in helping our clients with their CX, customer surveys, mobile forms, mystery shopping, and operational and compliance audit solutions. For more information, visit our website or chat with us: [email protected], 1-800-263-2980.

Open positions

Lead IT Systems Engineer (Infrastructure & DevOps)

On-site

The Mission We are looking for a technical leader who views IT as an engineering challenge. Instead of manual ticketing and managing from a distance, you will build the "IT Stack as Code." You will be responsible for overseeing all aspects of our IT infrastructure, security, and compliance, ensuring our technology supports business growth through operational efficiency. A primary focus for this role is the automation, execution, and ongoing management of the company’s SOC 2 Type 2 compliance program. You will implement IT operations with an automation-first mindset, championing security best…