Senior Systems Administrator - Winnipeg

Job summary

Lead and contribute to infrastructure, security, and technology operations for managed clients, including technical project delivery and Tier 4 support. Document configurations, changes, issues, and resolutions; coordinate project follow-ups and help maintain client infrastructure health and security.

Job details

You You are someone who “gets” IT. You’re frequently called on to solve complicated technology challenges. You enjoy working with high end infrastructure and trying new things. Your home network is the envy of major corporations. You know how to talk to people. You’ve always been able to explain complex technology to other people. The idea of a normal 9-5 sitting in a cubical makes you relish the movie “Office Space”. You are a problem solver. You are not afraid to work on a project you’ve never done before. You know that Claude is your best friend. You are extremely independent and self-motivated. You don’t get out of bed because you have to, but because your excited about the day ahead. You don’t need to be asked to respond to a problem, you’re already on it the second it comes up. Better yet, you anticipated the issue, and developed a work around before it became a problem. The Role Informanix is looking for a “Senior Systems Administrator” to lead and contribute to complex infrastructure, security, and technology operations across a wide range of managed clients. This position is work from home, but must be based in Winnipeg, MB. As part of our SMB IT Solutions Group, you’ll have direct responsibility for the infrastructure health, and security posture of 100 different client organizations supporting some 3000 end users. You’ll need to have an eye for automation and process improvements. The role is extremely technical, and client project delivery requirements will have you at the forefront of the IT industry, working with the latest tools, frameworks, and technologies. You are a big picture person, but also have a keen eye for detail, and a propensity for technological rigor. The job can be stressful at times, but you know how to manage client’s expectations. You recognize that filling out tickets and documenting activities are a fact of life. No one likes doing them, but they need to be done well. Main Duties & Responsibilities Provide direct contribution to technical delivery projects under minimal supervision Act is an expert level resource to a wide variety of client matters Produce engineering level documentation on configurations and proposed changes Conduct scheduling and follow ups of current and open issues and projects as required Provide Tier 4 level technical support assistance to clients as required Escalate issues as required Document issues and resolutions Participate in staff “group chat” and staff meetings Other items as necessary Required Skills 15 years of progressively senior, hands on technology practitioner roles Expert knowledge of Windows Endpoint Operating Systems Expert knowledge of Windows Server Operating Systems Expert knowledge of hypervisor and containerization technologies (VMWare, Hyper-V, Kubernetes, ProxMox) Working knowledge of Cloud/IaaS (Azure, AWS, GCP) Expert knowledge of Backup & Recovery architectures and toolsets (Rubrik, Veeam) Expert knowledge of corporate networking (TCP/IP, DNS, DHCP) Excellent Client Service Skills Additional Skills Certifications in any of the above is an asset Expert knowledge of Microsoft Exchange Online / M365 an asset Expert knowledge of PBX systems an asset Results Only Work Environment Informanix is a virtual firm. All of our tools are cloud based. We work from our home offices or on client sites as required. We don’t punch time clocks. We get work done. We recognize that doing a quality job when it needs to be done, is more important than warming a chair for a certain amount of time each day. Additional Requirements Space to use as a home office Valid Manitoba Class 5 Drivers License Reliable personal vehicle Only candidates being considered for an interview will be contacted directly. Job Types: Full-time, Permanent Benefits: Casual dress Company car Company events Dental care Disability insurance Extended health care Flexible schedule Life insurance Paid time off Profit sharing RRSP match Tuition reimbursement Vision care Work from home

What you’ll do

Lead and contribute to infrastructure, security, and technology operations for managed clients, including technical project delivery and Tier 4 support. Document configurations, changes, issues, and resolutions; coordinate project follow-ups and help maintain client infrastructure health and security.

Requirements

Requires 15 years of progressively senior, hands-on technology experience and expert knowledge of Windows endpoint and server operating systems, virtualization and containerization, backup and recovery, and corporate networking. Working knowledge of cloud infrastructure and excellent client service skills are required; a valid Manitoba Class 5 driver's license, reliable personal vehicle, and home-office space are also required.

Benefits

• Casual Dress
• Company Car
• Company Events
• Dental Care
• Disability Insurance
• Extended Health Care
• Flexible Schedule
• Life Insurance
• Paid Time Off
• Profit Sharing
• RRSP Match
• Tuition Reimbursement
• Vision Care
• Work From Home

Listed skills

• Technical Documentation · Preferred
• Customer service · Preferred
• Microsoft 365 · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Windows Endpoint Operating Systems
• Windows Server Operating Systems
• Virtualization
• Containerization
• Cloud Infrastructure
• Backup and Recovery
• Corporate Networking
• Microsoft Exchange Online
• Microsoft 365
• Client Service
• Technical Project Delivery
• Infrastructure Security
• Automation
• Technical Documentation
• Tier 4 Technical Support
• Issue Escalation

Job areas

• Technology
• Security & Safety
• Customer Service & Support
• Consulting