System Administrator

Job summary

Provide employee IT support and administer user accounts, devices, business applications, and hybrid Linux and Windows systems. Maintain and troubleshoot infrastructure, backups, security, and IT documentation while supporting onboarding, offboarding, audits, and process improvements.

Job details

Ideon Technologies uses the energy from supernova explosions in space to image deep beneath the Earth’s surface. The world pioneer in cosmic-ray muon tomography, Ideon has developed the REVEAL™ Subsurface Intelligence Platform®, comprising an advanced suite of proprietary data-generation hardware, software, physical AI, and multi-physics fusion that provide x-ray-like visibility deep underground and unlock the exponential power of integrated spatial data. By transforming muon data into reliable 3D density maps, Ideon helps geologists identify, map, characterize, and monitor mineral deposits with confidence. This reduces risk and cost of traditional methods, while saving time, optimizing return, and minimizing environmental impact across the mining value chain. In turn, this is helping accelerate the world’s transition to low-impact mining and transform how companies recover the critical minerals required to power the global shift to clean energy – improving peoples’ lives and enhancing economic prosperity. We are a dynamic tech scale-up of 80 employees (and growing!). We are a team that is entrepreneurial by nature and focused on doing things right to deliver great customer outcomes. And we are committed to seeking out the best brains and the most exceptional humans, wherever they come from and however they happen to be packaged. The Role We are seeking a System Administrator to support the reliable, secure, and efficient operation of Ideon’s IT systems and provide responsive technical support to employees. This role offers an opportunity to build broad system administration experience while contributing to mission-critical IT activities in a fast-growing technology company. Reporting to the Senior System Administrator, you will work in a Linux and Windows hybrid environment with a mix of on-premises and Azure cloud infrastructure. You will receive guidance on complex work while developing the technical knowledge, judgement, and practical experience needed to take on increasing responsibility. You will work collaboratively with the Senior System Administrator, DevOps specialists, software developers, data scientists, employees, and external vendors. You will focus on the following activities: Investigating and resolving routine office hardware, software, account, and connectivity issues, escalating complex problems as needed Providing proactive and responsive technical support to employees and maintaining clear updates through the IT ticketing system Supporting employee onboarding and offboarding, including equipment preparation, account provisioning, access changes, and asset recovery Supporting the administration of Microsoft Entra ID, Microsoft 365, SharePoint, and other business applications Assisting with the setup, maintenance, monitoring, and troubleshooting of Linux and Windows servers and workstations Applying approved software patches, updates, and security configurations Supporting network, wireless access point, firewall, switch, router, and VPN administration and troubleshooting Monitoring system health, backups, security alerts, and performance using established tools and procedures Performing routine backup checks and supporting recovery testing Maintaining accurate asset inventories, configuration records, procedures, and other IT documentation Communicating planned IT changes and service interruptions clearly to employees Supporting cybersecurity activities, audits, vulnerability remediation, and business continuity testing Working with external vendors and service providers as directed Identifying practical opportunities to improve, automate, or standardize routine IT work Priorities in the first few months will include: Building effective working relationships with the Senior System Administrator and employees across the company Taking ownership of routine help-desk requests and maintaining clear, timely ticket updates Supporting employee onboarding, offboarding, account administration, and device deployment Take ownership of at least one core system (endpoint, network, backup or user management) Completing an accurate review of assigned IT assets, user accounts, licences, and documentation Learning established monitoring, backup, patching, escalation, and incident-response procedures Contributing to an initial infrastructure, cybersecurity, or process-improvement project under the guidance of the Senior System Administrator Qualifications Must-haves – You’ll need the following to move forward in the hiring process and be successful in the role. Minimum 2 years of related IT support, system administration, co-op, internship, or other practical experience; recent graduates with relevant hands-on training are encouraged to apply Diploma or degree in network administration, computer systems technology, computer science, software engineering, or an equivalent combination of training and experience Hands-on experience with Windows operating systems and an interest in developing Linux administration skills; familiarity with macOS Familiarity with user account administration and productivity platforms such as Microsoft Entra ID and Microsoft 365 Basic understanding of networking concepts, including TCP/IP, DNS, DHCP, VPNs, switches, routers, firewalls, and wireless networks Ability to troubleshoot technical issues methodically, document findings, and ask for help or escalate when needed Basic command-line or scripting experience, such as Bash, PowerShell, or Python Strong service orientation, attention to detail, and commitment to handling access, data, and equipment securely Well-developed communication skills in English at a fluent or professional level; able to explain technical information clearly and respectfully Legally able and currently documented to work full-time hours in Canada We also look for the following in all future Ideonians: Experience in or excitement for working in a tech scale-up; happy to wear a few hats and learn on the fly A can-do attitude and creative solutioning mindset with strong problem-solving skills Curiosity and willingness to learn from feedback, documentation, teammates, and hands-on experience Good judgement about when to work independently and when to seek guidance Ability to organize competing requests, follow through on commitments, and meet scheduled deadlines Solid teamwork skills; you’re accountable to yourself and your team and will jump in to help where you can Strong interpersonal skills and the ability to build productive relationships with colleagues and external vendors Interest in identifying opportunities to improve and streamline routine work Interest in the mining industry or geosciences field Ability to add something “extra” to our culture beyond the work that you do, whether that is sharing a hobby, organizing activities, or bringing a unique perspective to the team Nice-to-haves – While it would be helpful if you had some of the experience below, we’re happy to train, coach, and share our experience. Exposure to Linux administration, Microsoft Azure, virtualization, Docker, Kubernetes Experience supporting servers, firewalls, switches, routers, backups Familiarity with IT service-management or ticketing systems IT certifications in progress or completed, such as CompTIA A+, Network+, Security+, Microsoft, or certifications Job Requirements Location: Our office is located at #150 - 4611 Viking Way, just off the No. 6 Road exit on the east-west connector in Richmond, BC, Canada. Lots of free parking is available and a bus stop is one block away. Ideon is a hybrid workplace, with some roles needing to work fully in office for obvious reasons (it’s tricky to manufacture from home!). This is a hybrid role. We love seeing our employees in the office a few times a week (2-3 days depending on team needs); you’re welcome to work from home the remainder of the week or come into the office all 5 days if that’s your preference. Hours of work: 8 hours/day, Monday to Friday. Our typical working hours are 9AM-5PM Pacific Standard Time; some employees shift slightly earlier or later based on business and personal needs. You may occasionally be asked to be flexible with your hours due to business requirements. On call work: After-hours work is fairly minimal; when needed it is shared with others on the team on rotation. What We Offer Salary: The annual salary range for this role, in Canadian dollars, is $90,000–$124,000. Ideon’s salary ranges are determined by role and level and are benchmarked against the Vancouver, BC, Canada market. The range reflects the minimum and maximum new employee salary. If you move forward in the process, we’ll also clarify expectations and provide additional info on what Ideon’s total compensation package includes. An opportunity to work with a dynamic tech scale-up. You will contribute to advancing a ground-breaking solution that generates significant economic and environmental benefit. Financial support for accreditation membership, exams, continuing professional development (i.e. P.Eng, P.Geo, CPA) Tuition support ($2500/year). Extended health and dental benefits, employee assistance program, and health/personal spending accounts to cover things that may not fall into other categories (i.e. exercise classes, transit, daycare, pet insurance). Minimum 3 weeks paid time off to start, including an annual paid closure between the Christmas and New Year’s stat holidays. 5 paid sick days + other leaves per employment standards legislation. Parental leave top-up. Employee referral bonus. Casual dress – we like our jeans and hoodies. Free parking & tasty snacks at the office! While we work hard, we also sprinkle social events and learning opportunities into our days (in person and virtually).

What you’ll do

Provide employee IT support and administer user accounts, devices, business applications, and hybrid Linux and Windows systems. Maintain and troubleshoot infrastructure, backups, security, and IT documentation while supporting onboarding, offboarding, audits, and process improvements.

Requirements

Requires at least two years of related practical IT experience and a diploma or degree in a relevant technology field, or equivalent training and experience. Candidates should have hands-on Windows experience, familiarity with account administration and networking, basic command-line or scripting skills, strong troubleshooting and communication abilities, and authorization to work full-time in Canada.

Benefits

• Professional Accreditation and Continuing Development Support
• Tuition Support
• Extended Health and Dental Benefits
• Employee Assistance Program
• Health and Personal Spending Accounts
• Paid Time Off
• Paid Holiday Closure
• Paid Sick Days
• Parental Leave Top-Up
• Employee Referral Bonus
• Free Parking
• Office Snacks

Listed skills

• Technical Documentation · Preferred
• Account Administration · Preferred
• Python · Preferred
• IT asset management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Windows System Administration
• Linux Administration
• Microsoft Entra ID
• Microsoft 365 Administration
• Networking
• Technical Troubleshooting
• IT Support
• Account Administration
• Bash
• PowerShell
• Python
• Cybersecurity
• Backup and Recovery
• IT Asset Management
• Ticketing Systems
• Technical Documentation

Job areas

• Technology
• Customer Service & Support
• Security & Safety