IT Support Intern (8-month Co-Op)

WHO WE ARE HomeEquity Bank is a Schedule 1 Canadian chartered bank and the leading national provider of reverse mortgages, with a growing portfolio. As the only bank solely dedicated to serving homeowners 55 and up, we’re passionate about helping Canadian homeowners live retirement on their terms. We live that commitment every day, with a range of reverse mortgage solutions that include our flagship CHIP Reverse Mortgage™ product. OUR VALUES, OUR PASSION At HomeEquity Bank, our values drive and inspire our actions with our customers, our partners and each other. Customer-Focused. Passionate Advocates Courage to Act. Do the Right Thing One Team. One Vision Think Long-Term. Ever-Evolving Be Exceptional. Inspire Greatness POSITION SUMMARY As an IT Support Intern, you’ll help keep our IT systems running smoothly for all employees. You’ll support users by resolving technical issues, setting up equipment, and helping with IT requests. You’ll work with a team, learn new skills, and contribute to a positive work environment. MAJOR ELEMENTS OF THE JOB Receive and respond to IT support requests by phone, email, web, or in person. Document user information and details about each issue for tracking and asset management. Use IT Service Management (ITSM) tools (like ServiceNow) to record, track, and resolve problems. Escalate complex issues to senior analysts when needed. Access online resources and internal knowledge bases to help solve problems. Set up user accounts, configure hardware, and provide basic training for new employees. Help deactivate accounts and collect equipment when employees leave. Support virtual machines, operating systems, and related services. Assist with collaboration tools (Microsoft Teams, Zoom) and mobile devices (iOS, Android). Participate in team activities like knowledge sharing, quality assurance, and process improvement. Be available for rotating schedules if required. SKILLS AND REQUIREMENTS Enrolled in a college or university program in computer science or a related field. Friendly, customer-focused, and eager to learn. Basic knowledge of Office 365, SharePoint, and mobile platforms. Familiarity with Microsoft and General Administrative technologies like Active Directory, Azure/Entra AD, DNS, and Exchange, and experience of ticketing systems (ServiceNow or similar). Able to troubleshoot basic network issues. Enjoy working in a team and sharing knowledge. Legally authorized to work in Canada. WORKING CONDITIONS UNIQUE TO JOB Hybrid office environment Kindly note that this is an 8-month full time co-op work term running from September to May 2027. WHY WORK AT HOMEEQUITY BANK? Great Environment HomeEquity Bank offers a hybrid working environment supported with a culture of flexibility – an approach that is unique to each person, and that enables both business and individual needs to be met in a mutually beneficial way. We pride ourselves in recognizing and celebrating performance, community service, teamwork, and diversity among our employees. A Dynamic Culture – With People at the Centre We believe our people make all the difference; our tireless commitment to inclusivity, professional development, and employee experience has been recognized through awards including the Greater Toronto’s Top Employers 2024,Waterstone Canada's Most Admired Corporate Cultures 2022-2023, the Globe and Mail's Report on Business: Canada's Top Growing Companies 2022 (third year since 2019), Canadian's Mortgage Professional (CMP) Top Mortgage Employer 2023 for the third year in a row and Achievers Top 50 Most Engaged Workplaces 2023. Growth and Opportunities We provide challenging and rewarding careers in a wide variety of fields. We continuously develop and train our employees through professional growth opportunities and on-the-job training. We also encourage our employees to develop professionally and personally though a series of career developing programs including our Educational Assistance Program, designed to reimburse costs related to professional learning and development. Celebrating Great Work and People We believe in an environment that celebrates success, knowledge, leadership, and work that is inspired by our core values. For these reasons, we have created several programs that make it easy for our employees to say ‘great job’ to their colleagues and leaders. From our Appreciate! Program to the High Five Award Program and President’s Award Program, we recognize professional achievement with a variety of rewards including points towards gift cards, merchandise, and travel experiences, as well as group RRSP/DPSP contributions and more. Our Community Leadership Program recognizes employees who make a positive impact in their communities through volunteer work with a grant for their charity of choice. Additionally, we provide employees with one paid day off each year to volunteer at their favourite local charity. The Perks (for eligible employees) HomeEquity Bank offers a competitive total rewards package that includes: Extended health and dental benefits Employee & Family Assistance Program Employer-Matched Group Retirement Savings Plan Employee Share Investment Plan Well-being initiatives including: a wellness account; virtual self-care programs and extended mental health benefits Employee corporate discount for GoodLife Fitness HomeEquity Bank is committed to an inclusive, equitable and accessible workplace. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter. Please note that our successful candidate is required to complete a background check. Stay in the Know Find out what we’re up to online, and learn more about what makes HomeEquity Bank a great place to work: LinkedIn Youtube Facebook Twitter Instagram Chip.ca Join Us! If you’re ready to build the future of reverse mortgages, we want to hear from you.

The IT Support Intern will resolve technical issues, configure hardware, and manage user accounts while documenting requests in the ITSM system. They will also assist with collaboration tools and provide support for virtual machines and operating systems.

Candidates must be enrolled in a computer science or related college or university program. Proficiency in Office 365, Active Directory, and ticketing systems is required, along with a customer-focused attitude.

• Extended health and dental benefits • Employee & Family Assistance Program • Employer-Matched Group Retirement Savings Plan • Employee Share Investment Plan • Wellness account • Virtual self-care programs • Extended mental health benefits • Employee corporate discount for GoodLife Fitness • Educational Assistance Program • Paid volunteer day

• Microsoft AzurePreferred
• Customer servicePreferred

Identified from the job description. Confirm important requirements above.

• IT support
• Troubleshooting
• Hardware configuration
• Active Directory
• Azure
• DNS
• Exchange
• ServiceNow
• Office 365
• SharePoint
• Microsoft Teams
• Zoom
• Network troubleshooting
• Customer service
• Technical documentation
• Asset management
• Courage
• Community Leadership
• Microsoft 365
• Technical Issues
• Willingness To Learn
• Zoom (Video Conferencing Tool)
• Advocacy
• Apple IOS
• Asset Management
• Microsoft Azure
• Mental Health
• Customer Service
• Collaborative Software
• Computer Science
• Mortgage Loans
• Operating Systems
• Leadership
• Reverse Mortgages
• IT Service Management
• Merchandising
• Quality Assurance
• Microsoft SharePoint
• Troubleshooting (Problem Solving)
• User Information
• Virtual Machines
• Process Improvement
• Teamwork
• User Accounts

• Technology
• Customer Service & Support
• Finance & Accounting
• Administrative
• Intern/Co-Op
• Technical Support Engineer / Analyst
• Information and Communications Technology User Support Technicians
• Computer User Support Specialists

Minimum education

Bachelor’s degree

Minimum experience

0+ years

Posting language

English

Working hours

40 hours per week