IT Support Agent

Job summary

Provide technical support for on-site and remote users while maintaining computer systems, networks, and hardware. Manage user accounts, create documentation, and assist with IT project implementation.

Job details

Duties: Provide technical support for on-site and remote users via ticketing systems, emails, phone calls, etc. in a timely manner. Installing and configuring computer hardware, software, systems, networks, and printers Monitoring and maintaining computer systems and networks. Install, provision, upgrade, and repair workstations, laptops, and other IT devices and equipment. Onboarding and offboarding users and accounts. Testing new technology. Ensures software license compliance. Perform hardware and software upgrades as needed. Helps coordinating the IT project implementation. Creating and maintaining SOPs, policies, instructions, and knowledgebase. Compiles and validates reports as requested. Carries out other duties as assigned. Qualifications: You have experience working in a similar role in the manufacturing industry. You have strong database skills and are detail oriented. You have excellent knowledge and hands on experience of Microsoft Windows, Office, SQL, and Networking. You have excellent written and verbal communication skills. You can interact with a variety of individuals from different backgrounds and cultures. You have excellent organizational, time management skills and ability to multi-task. You can work independently with minimum supervision. You have excellent judgment and can prioritize assignments. The wage for this role will be between $24-25/hour. Who we are: Coperion (www.coperion.com) is a global industry and technology leader in process technology serving a variety of end markets, including plastics, plastics recycling, food, pet food, pharmaceuticals, cosmetics, chemical, battery, and mineral industries. Every day, our teams of experts create individual, high-quality process technologies and systems optimized for the best end products, highest efficiency, and sustainability. Coperion is a business unit of Hillenbrand. Hillenbrand (www.hillenbrand.com) is a global industrial company that provides highly engineered, mission-critical processing equipment and solutions to customers in over 100 countries around the world. Our portfolio is composed of leading industrial brands that serve large, attractive end markets, including durable plastics, food, and recycling. Guided by our Purpose — Shape What Matters For Tomorrow™ — we pursue excellence, collaboration, and innovation to consistently shape solutions that best serve our associates, customers, communities, and other stakeholders. EEO: The policy of Hillenbrand Inc. is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, Hillenbrand Inc. and our operating companies are committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at recruitingaccommodations@hillenbrand.com . In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying. At Hillenbrand, everyone is welcome to apply and "Shape What Matters for Tomorrow".

What you’ll do

Provide technical support for on-site and remote users while maintaining computer systems, networks, and hardware. Manage user accounts, create documentation, and assist with IT project implementation.

Requirements

Requires experience in a manufacturing IT role and strong proficiency in Windows, Office, SQL, and networking. Candidates must possess excellent communication, organizational, and problem-solving skills.

Listed skills

• Time management · Preferred
• Project Coordination · Preferred
• SQL · Preferred
• User Onboarding · Preferred
• Troubleshooting · Preferred
• Microsoft Office · Preferred
• Communication Skills · Preferred
• Technical Support · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Technical support
• Hardware installation
• Software configuration
• Network maintenance
• Ticketing systems
• Microsoft Windows
• Microsoft Office
• SQL
• Networking
• User onboarding
• SOP creation
• Project coordination
• Time management
• Communication skills
• Troubleshooting
• Database management
• Project Implementation
• Technical Support
• Computer Hardware
• Computer Systems
• Leadership
• Innovation
• Multitasking
• Pharmaceuticals
• Software Systems
• SQL (Programming Language)
• Time Management
• Verbal Communication Skills
• Coordinating
• Detail Oriented

Job areas

• Technology
• Customer Service & Support
• Manufacturing
• Administrative
• Support Agent
• Technical Support Engineer / Analyst
• Information and Communications Technology User Support Technicians
• Computer User Support Specialists