IT Support Technician

Job summary

The IT Support Technician will provide deskside and walk-up support for end users, including PC deployments, hardware repairs, and software troubleshooting. They will also manage AV equipment, support VIP/executive staff, and assist with office moves and network connectivity tasks.

Job details

MS Customer Engineer/ IT Support Technician Location: Richmond Hill, ON Work Model: Onsite Duration: 6-Month Contract (October 1, 2026 – April 1, 2027) Pay Rate: $35 - $40/hour CAD KEY RESPONSIBILITIES: Provide deskside and IT walk-up support for end users Troubleshoot and resolve PC hardware, software, and device issues Perform PC deployments, rollovers, upgrades, repairs, and configurations Set up and support laptops, desktops, peripherals, and office workstations Support Microsoft Teams conference rooms and AV equipment Configure and maintain Android scanners and mobile devices Assist with basic network connectivity and port patching activities Deliver VIP/executive technical support with high service standards Support office moves, workstation setups, and minimal migration tasks Document incidents and collaborate with team members to ensure timely resolution of technical issues. REQUIREMENTS: 2+ years of experience in Desktop Support, Deskside Support, or IT Field Services Experience with PC hardware repair, break/fix, and device deployment Strong knowledge of Windows operating systems and Microsoft Office applications Experience supporting laptops, desktops, printers, and peripheral devices Knowledge of network connectivity and basic port patching Experience with Microsoft Teams room and conference room support Ability to troubleshoot hardware, software, and connectivity issues Excellent customer service and communication skills Valid driver's license and willingness to travel to nearby sites when required Ability to work in an onsite, fast-paced environment NICE TO HAVE: Experience supporting Android scanners and mobile devices Previous VIP/Executive support experience Experience in manufacturing or enterprise environments Knowledge of IT ticketing systems and asset management tools IMPORTANT NOTE: This is a fully onsite position based in Richmond Hill, Ontario. Travel may occasionally be required to support nearby client sites within driving distance. Candidate will work within a collaborative team environment and provide direct end-user support.

What you’ll do

The IT Support Technician will provide deskside and walk-up support for end users, including PC deployments, hardware repairs, and software troubleshooting. They will also manage AV equipment, support VIP/executive staff, and assist with office moves and network connectivity tasks.

Requirements

Candidates must have at least 2 years of experience in desktop support, hardware repair, and device deployment. Proficiency in Windows OS, Microsoft Office, and strong communication skills are required, along with a valid driver's license for travel to nearby sites.

Listed skills

• Customer service · Preferred
• Microsoft Teams · Preferred
• Asset Management · Preferred
• Troubleshooting · Preferred
• Microsoft Office · Preferred
• Communication Skills · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Desktop Support
• PC Hardware Repair
• Device Deployment
• Windows Operating Systems
• Microsoft Office
• Microsoft Teams
• AV Equipment
• Android Scanners
• Network Connectivity
• Port Patching
• VIP Support
• Troubleshooting
• Customer Service
• Communication Skills
• Asset Management
• IT Ticketing Systems

Job areas

• Technology
• Customer Service & Support
• Consulting
• Manufacturing