IT Support Intern

Original job posting

Provide first-level technical troubleshooting and customer support while documenting system processes and resolutions. Assist with software updates, system maintenance, and support strategic partnership and fundraising initiatives.

Job details

About the Role GAOTek Inc. is seeking IT Support Interns to assist with technical troubleshooting, software support, system documentation, and customer support activities. Gain valuable experience supporting innovative technology solutions while working with international teams. GAO Tek Inc.'s global growth, driven by strategic investment and partnership initiatives, relies on strong technical support to keep systems and client relationships running smoothly. Responsibilities Providing first-level technical troubleshooting and customer support. Documenting technical issues, resolutions, and system processes. Assisting with software updates, testing, and system maintenance. Helping maintain investor relationship records and follow-up activities. Supporting market research and fundraising campaigns. Assisting with strategic partnership initiatives. Requirements Currently pursuing or recently completed a degree in Information Technology, Computer Science, Engineering, or a related field. Basic knowledge of computer systems, networking, and troubleshooting. Strong communication and customer service skills. Excellent problem-solving abilities. Comfortable working remotely. Benefits Hands-on technical support experience. Exposure to enterprise technology environments. Professional mentoring and technical skill development. Flexible remote internship. Certificate of completion and recognition for outstanding performance.

What you’ll do

Provide first-level technical troubleshooting and customer support while documenting system processes and resolutions. Assist with software updates, system maintenance, and support strategic partnership and fundraising initiatives.

Requirements

Candidates should be pursuing or have completed a degree in IT, Computer Science, Engineering, or a related field. Basic knowledge of computer systems, networking, and strong communication skills are required.

Benefits

• Hands-on technical support experience • Exposure to enterprise technology environments • Professional mentoring and technical skill development • Flexible remote internship • Certificate of completion and recognition for outstanding performance

Listed skills

• Customer support · Preferred
• Problem solving · Preferred
• System Documentation · Preferred
• Communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Technical Troubleshooting
• Software Support
• System Documentation
• Customer Support
• Networking
• Problem-Solving
• Communication
• Market Research

Job areas

• Technology
• Customer Service & Support
• Engineering
• Software
• Manufacturing