Gaiia transforms customer service with an innovative AI-driven system of action, replacing traditional OSS/BSS technologies for enhanced operational efficiency and customer engagement.
Quebec
We’re revolutionizing how you serve your customers. Replacing old, gated OSS/BSS with the first AI-driven system of action.
Remote · Canada
You will be responsible for architecting, developing, and owning critical systems within a serverless microservices ecosystem. You will collaborate with designers and other developers to build interfaces and core modules for customer, property, and ticketing management.
Remote · Canada
You will build and maintain the core AI agent runtime for telco customer service, handling interactions across voice, chat, and email. Additionally, you will design configuration experiences, observability tooling, and safety guardrails to ensure high-quality agent performance.
Remote · Canada
You will optimize cloud infrastructure, build internal libraries, and develop robust data pipelines within a serverless ecosystem. Additionally, you will collaborate with engineering squads to improve development, release, and maintenance experiences.