Systems Engineer - Managed Services

Job summary

The Systems Engineer is responsible for delivering cloud-based infrastructure projects, specifically within Microsoft Azure and Microsoft 365 ecosystems. This role also involves acting as a Tier 3 escalation point for technical support and managing system performance and disaster recovery.

Job details

About Us: Exchange Technology Services is a leading IT consulting company in Winnipeg and part of the Exchange Income Corporation's family of companies. We provide a wide range of services, including Managed IT, Project Management, Business Intelligence, Cyber Security, Digital Transformation, Training Services, Installation Services, and Telecommunications across Canada and the US. If you are looking for a fast-paced career, serving enterprise customers and managing diverse IT projects, we invite you to join us. Our work environment is dynamic, filled with learning opportunities, exciting and challenging projects, and a chance to make a positive impact on clients’ businesses. We value teamwork, fun, and achieving amazing results together. JOB OVERVIEW The Systems Engineer is responsible for the successful delivery of cloud-based solutions and infrastructure projects, with a key focus on Microsoft Azure and Microsoft 365 (Office 365) ecosystems. This role is ideal for a highly technical professional with strong project execution skills and the ability to handle escalated support requests. The position requires experience in cloud migrations, virtualization, systems administration, and backup technologies. In addition to technical delivery, the role includes time tracking, collaboration with project managers, and participation in planning and reporting activities. ServiceNow experience is a strong asset. We are planning a move to ServiceNow over the next one to two years, and we would value someone who has worked on the platform through that transition. KEY RESPONSIBILITIES Cloud Infrastructure & Migrations: Lead migrations from on-premises systems to Microsoft Cloud services including but not limited to SharePoint Online, OneDrive, Exchange Online, and Microsoft Teams. Deploy and configure Azure virtual environments based on project requirements. Manage tenant-to-tenant migrations as well as cloud platform transitions (e.g., AWS/GCP to Azure). Configure and maintain hybrid environments using Entra Connect for seamless identity integration. Project Responsibilities: Participate in project discovery and planning sessions to gather technical requirements and define scope. Assist in drafting project plans, Statements of Work (SoWs), and technical documentation to support project delivery. Track time accurately in the organization’s system for billing and compliance purposes. Collaborate with project managers to ensure schedules, milestones, and budgets are met. Notify project stakeholders of any technical roadblocks or schedule changes and assist in risk mitigation planning. Maintain and deliver complete technical documentation and conduct handoffs and knowledge transfer sessions as needed. Support & Escalation: Act as a Tier 3 escalation point for technical support teams, resolving complex or high-impact issues. Provide guidance and mentorship to junior technicians and service desk team members when needed. Monitor system performance and proactively address potential issues using available tools. Backup, Recovery & Disaster Recovery: Use Veeam Backup & Replication for projects and Disaster Recovery (DR). Conduct regular DR backup testing and ensure proper data retention strategies are followed. Support recovery operations during business continuity or incident response scenarios. Virtualization & Server Management: Support and manage VMware environments including ESXi/Hyper-V hosts and vCenter. Administer core Windows Server components such as: Active Directory (AD) DNS DHCP Group Policy (GPO) Automation & Scripting: Develop PowerShell scripts for automation of routine administrative tasks. Participate in standardization of configurations and repeatable deployment procedures. Additional responsibilities as assigned. QUALIFICATIONS EDUCATION & EXPERIENCE 4+ years of experience in a systems engineering or similar technical role. Strong hands-on experience with Microsoft Azure and Microsoft 365. Experience with cloud migrations, especially from on-prem to Microsoft Cloud. ServiceNow experience is a strong asset. We are planning a move to ServiceNow over the next one to two years, and we would value someone who has worked on the platform through that transition. PROFESSIONAL CERTIFICATIONS (CONSIDERED AN ASSET) Microsoft Certified: Azure Administrator Associate Microsoft 365 Certified: Modern Desktop Administrator Associate VMware VCP or similar Veeam Certified Engineer (VMCE) KNOWLEDGE, SKILLS & ABILITIES Familiarity with Veeam Backup & Replication, VMware, and the Windows Server stack. Scripting knowledge using PowerShell or similar tools. Knowledge of networking concepts and protocols is a strong asset. Project-based mindset with the ability to manage time, documentation, and collaboration effectively. Excellent communication and documentation skills. Experience in a fast-paced environment with multitasking responsibilities Strong ability to prioritize tasks and meet deadlines Strong attention to detail and accuracy Professional verbal and written communication skills THE ENVIRONMENT YOU WOULD BE WORKING IN AREA WHAT WE RUN Identity & productivity Microsoft 365, Entra ID, Exchange Online, SharePoint, Teams, conditional access and MFA across a multi-tenant client base Endpoint management Microsoft Intune, Autopilot, compliance and configuration baselines, encryption and device health reporting Server & virtualization Windows Server, Active Directory, Hyper-V and VMware, on-premises and hosted Security Endpoint detection and response, patch and vulnerability remediation, privileged access controls, security reporting to clients Service delivery tooling ConnectWise PSA and RMM, remote support tooling, monitoring and alerting Automation PowerShell and Python against Microsoft Graph and vendor APIs, version-controlled and reviewed WORKING CONDITIONS Must be able to obtain and maintain a clear criminal record check Physically able to perform all listed job duties Work performed primarily in an office environment Manual dexterity required to use desktop computer and telephone This role involves working in a variety of environments and includes regular interaction with staff and members of the public Valid driver’s licence and access to a vehicle for occasional client site visits. May be required to stand for several hours a day Methods and procedures described or implied in the job profile may be altered to accommodate employees. What We Offer: Competitive salary and benefits package Registered Retirement Savings Plan with Company Matching Employee Share Purchase Plan Onsite Gym Subsidized Phone Plan Opportunities for professional development and career growth Collaborative and innovative work environment If this sounds like an opportunity you would like to be a part of, please apply! Please note, Exchange Technology Services is an equal opportunity employer. We are committed to building a diverse and inclusive workplace and encourage applications from all qualified individuals. Accommodations are available upon request throughout the recruitment process. Please reach out to careers@exchangetech.ca if you have any questions. Exchange Technology Services uses Artificial Intelligence (AI) to generate candidate summaries based on information provided in the candidate's application and resume. These summaries are intended to support, but not replace, human review during the recruitment process. We do not use AI to make any final hiring or interview decisions.

What you’ll do

The Systems Engineer is responsible for delivering cloud-based infrastructure projects, specifically within Microsoft Azure and Microsoft 365 ecosystems. This role also involves acting as a Tier 3 escalation point for technical support and managing system performance and disaster recovery.

Requirements

Candidates must have at least 4 years of experience in systems engineering with strong expertise in cloud migrations and the Windows Server stack. Proficiency in PowerShell, virtualization technologies, and professional communication skills are essential for this role.

Benefits

• Competitive salary
• Registered Retirement Savings Plan with Company Matching
• Employee Share Purchase Plan
• Onsite Gym
• Subsidized Phone Plan
• Professional development opportunities

Listed skills

• Microsoft Azure · Preferred
• Technical Documentation · Preferred
• systems administration · Preferred
• Active Directory · Preferred
• Microsoft 365 · Preferred
• VMware · Preferred
• Troubleshooting · Preferred
• Project management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Microsoft Azure
• Microsoft 365
• Cloud migrations
• Systems administration
• Virtualization
• Veeam Backup & Replication
• PowerShell
• Active Directory
• VMware
• ServiceNow
• Project management
• Technical documentation
• Network protocols
• Windows Server
• Identity management
• Troubleshooting
• Backup and Recovery System
• Microsoft Graph
• Workplace Inclusivity
• Cloud Services
• Endpoint Detection And Response
• Ability To Meet Deadlines
• Office 365 Exchange Online
• Project Implementation
• Technical Requirements
• Digital Transformation
• Technology Ecosystems
• Risk Mitigation
• Administrative Functions
• Endpoint Management
• Microsoft Teams
• Project Delivery
• Knowledge Transfer
• Planning
• Microsoft Certified: Azure Administrator Associate
• Access Controls
• Application Programming Interface (API)
• Artificial Intelligence
• Amazon Web Services
• Budgeting
• Technical Support
• Systems Engineering
• Automation
• Telecommunications
• Business Intelligence
• Billing
• Business Continuity
• Management
• Cloud Infrastructure
• Communication

Job areas

• Technology
• Software
• Consulting
• Engineering
• Customer Service & Support
• Managed Services Engineer
• Server Administrator
• Systems Aministrators
• Network and Computer Systems Administrators