IT Support Specialist

Everest Clinical Research (“Everest”) is a full-service contract research organization (CRO) providing a broad range of expertise-based clinical research services to worldwide pharmaceutical, biotechnology, and medical device industries. We serve some of the best-known companies and work with many of the most advanced drugs, biologics, and medical devices in development today. Everest has been an independent CRO since 2004 with a strong foundation as a statistical and data management center of excellence. Building on this foundation, Everest has successfully developed and established itself as a full-service CRO. Everest’s Corporate headquarters are located in Ontario, Canada and US headquarters in New Jersey, USA, with additional physical offices in Asia and Europe. Everest is known in the industry for its high-quality deliverables, superior customer service, and flexibility in meeting clients’ needs. A dynamic organization with an entrepreneurial origin, Everest continues to experience exceptional growth and great success. Quality is our backbone, customer-focus is our tradition, flexibility is our strength…that’s us…that’s Everest. To drive continued success in this exciting clinical research field, we are seeking committed, skilled, and customer-focused individuals to join our winning team as an IT Support Specialist working remotely (or in office). Job Accountabilities Resolve various technical support tickets submitted through the ServiceNow Helpdesk portal for operations; perform task in a timely manner in an effort to ensure all Everest employees are able to work efficiently. Configure and deploy laptops to Everest employees. Provide access administration for Windows/Unix/secure File Transfer Protocol (sFTP) user accounts and permissions. Perform patch management: ensure that all critical security, system patches, and service packs have been applied. Perform log management and review: periodic review of system and backup logs. Perform asset and inventory management. Maintain various office equipment, such as printers, fax machines, and photocopiers, to minimize any delay of production. Develop various software/hardware installation and procedural documents for Information Technology department reference. Conduct Information Technology research and development to constantly improve the Information Technology standard within Everest. Qualifications and Requirements A bachelors’ degree or equivalent in computer science or information technology with 3 years of IT support experience. Understanding of clinical trials, management of cloud infrastructure, and VMware experience are of benefit to the position. Education or experience must demonstrate the ability to work independently. Everest is inviting candidates to apply to this existing vacancy. Benefits & Compensation: We offer a robust benefits package to support your health, well-being, and growth, including medical, dental, and vision coverage, life & AD&D insurance, short- and long-term disability, tuition reimbursement, fitness reimbursement, employee assistance program (EAP), a pension plan, generous paid time off and sick leave, and the opportunity to earn a performance based bonus. Estimated Salary Range: $50,000 - $70,000. To find out more about Everest Clinical Research and to review other opportunities, please visit our website at www.everestclinical.com [http://www.ecrscorp.com]. We thank all interested applicants, however, only those selected for an interview will be contacted. Everest is committed to upholding the principles of dignity, independence, integration, and equal opportunity. We welcome and encourage applications from people with disabilities, and upon request we will provide accommodations for candidates participating in any part of our recruitment and selection process. #LI-Remote #LI-TK1

The IT Support Specialist will resolve technical support tickets via the ServiceNow portal and manage hardware deployment for employees. They are also responsible for system patch management, access administration, and maintaining office equipment to ensure operational efficiency.

Candidates must hold a bachelor's degree in computer science or information technology and possess at least 3 years of IT support experience. Familiarity with clinical trials, cloud infrastructure, and VMware is considered an asset for this role.

• Medical coverage • Dental coverage • Vision coverage • Life insurance • AD&D insurance • Short-term disability • Long-term disability • Tuition reimbursement • Fitness reimbursement • Employee assistance program • Pension plan • Paid time off • Sick leave • Performance based bonus

• Inventory managementPreferred

Identified from the job description. Confirm important requirements above.

• Technical support
• ServiceNow
• Helpdesk
• Hardware configuration
• Access administration
• Windows
• Unix
• sFTP
• Patch management
• Log management
• Asset management
• Inventory management
• Software installation
• Hardware installation
• Clinical trials
• VMware
• Office Equipment
• Productivity Improvement
• Patch Management
• Time Off Management
• Medical Devices
• Research
• Technical Support
• Biotechnology
• Biopharmaceuticals
• Customer Service
• Clinical Research
• Cloud Infrastructure
• Computer Science
• Information Technology
• Data Management
• Employee Assistance Programs
• Help Desk Support
• Inventory Management
• Log Management And Intelligence
• Operations
• Pharmaceuticals
• Telecommuting
• Service Pack
• Security Systems
• File Transfer Protocol (FTP)
• User Accounts

• Technology
• Customer Service & Support
• Healthcare
• Science & Research
• IT Support Specialist
• Technical Support Engineer / Analyst
• Information and Communications Technology User Support Technicians
• Computer User Support Specialists

Minimum education

Bachelor’s degree

Minimum experience

2+ years

Posting language

English

Working hours

40 hours per week