Product Training and Support Analyst

August 16 2019
Industries Bank, Insurance, Financial services
Categories Information Technology, Analyst, Internal support (ACD, PABX, CTI, CRM...), System administrator, Information technology
Regina, SK

Closing Date (mm/jj/aaaa): 09/15/2019
Worker Type: Term (Fixed Term)
Language(s) Required: English, French
Term Duration (in months): 12

FCC Management Software experience welcomed
Provide practical and technical support to users of AgExpert Analyst Field Manager PRO and FCC AgExpert. This position is designated bilingual (English and French), and the successful candidate must be able to communicate in both of Canada's official languages.

What you'll do:

  • Answer customer questions and provide suggestions about AgExpert Analyst Field Manager PRO and FCC AgExpert
  • Develop and update content for the FCC Management Software Online Community
  • Promote FCC Management Software during customer calls
  • Resolve customer issues in a thorough and professional manner

What we're looking for:

  • Exceptional skills in helping over the phone
  • A friendly attitude and a focus on customers
  • Organized multi-tasker who pays attention to detail
  • Problem-solver with in-depth technical expertise
  • Strong communicator who builds relationships on customer service

What you'll need:

  • A degree in agriculture, business or computer science and at least two years of related experience (or equivalent combination of education and experience)
  • Experience with planning and accounting software, particularly FCC Management Software

To apply, click here:

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