Product Training and Support Analyst

May 14 2019
Industries Bank, Insurance, Financial services
Categories Information Technology, Help Desk, Analyst, Training - Technical writer - Documentation
Regina, SK

Closing Date (MM/DD/YYYY): 05/27/2019

Worker Type: Permanent

Language(s) Required: English, French


FCC Management Software experience welcomed:
Provide practical and technical support to FCC Management Software customers. This position is designated bilingual (English and French), and the successful candidate must be able to communicate in both of Canada's official languages.


What you'll do:

  • Answer customer questions and provide suggestions about AgExpert Analyst Field Manager PRO and FCC AgExpert
  • Develop and update content for the FCC Management Software Online Community
  • Promote FCC Management Software during customer calls
  • Resolve customer issues in a thorough and professional manner

What we're looking for:

  • Exceptional skills in helping over the phone
  • A friendly attitude and a focus on customers
  • Organized multi-tasker who pays attention to detail
  • Problem-solver with in-depth technical expertise
  • Strong communicator who builds relationships on customer service

What you'll need:

  • A degree in agriculture, business or computer science and at least two years of related experience (or equivalent combination of education and experience)
  • Experience with planning and accounting software, particularly FCC Management Software

To apply, click here:

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