Arobas Personnel is looking for a Supervisor – Technical Support for a full-time position at one of our clients in Montreal.
Act as a team leader of system administrators (level 1 to 3): performance management, work attendance, schedule adherence, recognition, coaching and skills development.
Follow up on technical queries from clients and act as an expert in order to effectively resolve incidents.
Work in direct collaboration with the person in charge of training and quality assurance to improve the competence of his team.
Ensure quality assurance and act as a model for customer service.
Participate in recruitment when necessary (interview, selection of candidates, etc.).
Participate in the development and/or improvement of procedures and processes.
Monitor the state of the dashboard and contribute to the organization of the work.
Participate in the rotation of supervisors on duty.
Effective project management / participation with significant attention to detail.
Great collaboration with other departments.
Provide various reports: recurring technical issues, daily, weekly and monthly trends in the operational table, alignment with established performance indicators, reports on overtime, delays, absenteeism and vacations.
Collaborate with the management team for the weekly meetings: review of technical problems encountered, alignment of the team, review of processes and procedures with the team.
Act as a technical specialist in critical situations for clients.
Manage hierarchical appeals (escalations) if necessary and carry out the necessary follow-ups.
Contribute to maintaining a stimulating and pleasant work environment.
Technical Skills :
Mastery of Linux (Apache, Nginx, MySQL, DNS), CentOS, Debian, Ubuntu;
Windows administration skills (IIS, Sql server), Windows 2008, 2012, 2016;
Knowledge of virtualization environments (Hyper-V, Xen, Openstack);
Hardware knowledge (RAID);
Knowledge of network;
Knowledge of control panels (Cpanel, Plesk);
Mastery of cluster environments (load balancer, DRBD);
Programming: scripting and task automation;
Mastery of IOS/Junos OS (VPN, Firewall, ACL, LAN, WAN).
Management experience required: Ability to lead a team, influence, coach and motivate people
Ability to plan and prioritize his own work as others
Ability to overcome difficulties and solve problems with a positive attitude
Professionalism, sense of responsibility and autonomy
Good communication skills, clear and effective, both orally and in writing (English and French)
Ability to earn and maintain respect for others by being credible and honest while building relationships with colleagues at all levels of the organization
Determination to offer and promote excellent customer service
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Application from outside Canada
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