Site Reliability Engineer (SRE)

November 21 2021
Categories Information Technology, Engineering, Programming, Development, QA, Tester, Debug, Security, Continuity, Risk, Computer Engineering, Software Engineering
Montreal, QC


Paysafe delivers a full suite of payment solutions. From online to in-store payments; from merchant acquiring to payment gateways; from alternative payments to omni-channel and secure cross-border e-commerce; from white-label credit solutions to mobile order and delivery platforms, we offer businesses an unbeatable one-stop solution. We process millions of transactions worldwide and we value our relationships at every point in the process.

Paysafe is a global company with a dynamic environment operating in multiple countries including the UK, Ireland, Bulgaria, Austria, India, Canada and the US.


Paysafe is looking for a Site Reliability Engineer. As part of our Production support team, the successful candidate will work in a high-availability environment ensuring the production uptime, efficiency and stability of our various payment applications and systems.

  • Liaise with various internal departments regarding the integration, configuration, and troubleshooting of our proprietary software applications.
  • Create, build, automate and improve the monitoring process and procedures
  • Ensure a high level of availability of our various systems and applications to keep up with our SLAs and OLAs.
  • Secure application systems and perform required daily controls.
  • Execute application systems performance management and monitoring functions.
  • Ensure proper operation of the different environments currently supported and conduct regular tests on them.
  • Work with the team to ensure code delivery processes are followed and respected.
  • Troubleshoot and provide level 3 technical support
  • Ensure all production and non-production issues are tracked and perform the necessary follow-ups and/or escalations with the required internal or external departments.
  • Help provide detailed root cause analysis of issues when they occur and help provide workarounds and solutions.
  • Eliminate recurring technical issues by providing and implementing solid solutions in collaboration with cross-functional teams across multiple sites such as Network Operations, Quality Assurance and Development.


  • University degree in Computer Science, Programming, or equivalent education or experience.
  • Between 5 to 10 years of experience.
  • Good working knowledge of UNIX or Linux and UNIX/Linux shell scripting
  • Networking knowledge
  • Experience in data analysis (SQL)
  • Working knowledge of Perl and Java
  • Knowledge of monitoring tools such as SolarWinds and New Relic
  • Understanding of Jira and Service Now ticketing systems
  • Knowledge of Splunk
  • Knowledge of Weblogic 11 and up, Sun Solaris, RHEL, VM Ware ESX 5, Oracle database, F5 load balancer and global traffic manager (Akamai).
  • Experience in a banking, financial services or credit card processing environment


  • You are familiar and comfortable working in a production environment and are committed to producing high-quality work according to an unpredictable schedule.
  • You are responsible and a solid team player who can work independently and have strong synthesizing and analytical skills.
  • You can multitask and work in a fast-paced environment, often on projects with tight timelines and different/shifting priorities.
  • Good communication skills (spoken and written).
  • Availability for possible after-hours support of the team.
  • Outstanding troubleshooting skills, customer-oriented attitude, detail oriented and organized.

Please note that you may be required to work on-call rotations outside regular working hours


One network. One partnership. At Paysafe, this is not only our business model; this is our mindset when it comes to our team. Being a part of Paysafe means you'll be one of over 3000 members of a world-class team that drives our business to new heights every day. We make no secret of the fact that we work hard. But, we play harder. Committed to your personal and professional growth, here's what you can expect when you Plug into Paysafe:

We offer:

  • Bonuses
  • Insurance coverage as of Day One
  • Paid vacation and personal days 
  • RRSP matching
  • Personal Spending Account (PSA)
  • A modern Continuous Performance Process approach
  • Dynamic and engaged culture
  • Open-concept workspace with spectacular views of the city! 

Paysafe provides equal employment opportunities to all employees, and applicants for employment, and prohibits discrimination of any type with regard to ethnicity, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other protected characteristics. This policy applies to all terms and conditions of recruitment and employment. If you need any reasonable adjustments, please let us know. We will be happy to help and look forward to hearing from you.

Apply now! network