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Functional Analyst

July 21 2020
Industries Bank, Insurance, Financial services
Categories Project Management, Business Analysis, Information Technology, IT, Analyst, Consultation, Business analyst, ERP, Packaged Software, SaaS, Project management
Montreal, QC

Desjardins Group is the largest cooperative financial group in Canada, and one of the largest employers in the country. It offers a full range of financial products and services and is home to a wealth of expertise in property and casualty insurance, life and health insurance, wealth management, services for businesses of all sizes, securities brokerage, asset management, venture capital, and secure, leading-edge virtual access methods.

Job Level


As a functional analyst, Dashworks, you will contribute to the efficiency and fluidity of regular updates for Microsoft products, thus meeting the organization's needs.
Your role will be support and further develop the ecosystem used to plan desktop rollouts (Dashworks).

You will play a leadership role with and maintain a business relationship with Desktop Solutions stakeholders and its external partners. In addition, you help improve the solution by doing the development yourself.

Desktop Solutions plays a prominent interdepartmental role in delivering office system projects for all Desjardins users (55,000 PCs, laptops, tablets, etc., and nearly 2,000 software programs). More specifically, you will assume a key role in the preparation and coordination of foundations. Since collaboration is the key to success, we will be counting on your ability to deliver under pressure as an outstanding team player. Your mantra must be one of keeping it simple when trying to find solutions, seeking the simplest way of doing things and favouring continuous improvement in your efforts to streamline the department's practices, thereby providing better service to our clients.

The nature of the files will require in-depth knowledge of software package management and development, and good knowledge of desktop solutions as well as very good development knowledge..

This position will require essential interpersonal skills, since you will be called upon to interact with a large number of stakeholders.

Additional responsibilities

  • Participate in developing the solution and resolving technical and functional issues relating to it and its ecosystem
  • Develop the solution within the software package
  • Draft functional specification documents
  • Analyze application features and recommend their use in the Desjardins context
  • Analyze the Dashworks solution and improve it using a variety of methods
  • Act as a technical expert for resolving incidents or problems with the solution
  • Act as a technical and functional expert for the solution by supervising and recommend best development practices inside a "software package."
  • Document integrations and customizations for the solution
  • Train users on how to use the solution's new features
  • Help develop, document and test the solution
  • Develop and integrate the solution and its ecosystem
  • Create and modify reports in the Power BI tool

Other working condition

  • Work place: Montreal or Levis, depending on the candidate's preference
  • Number of jobs available: 1


  • Bachelor's degree in a related field
  • A minimum of two years of relevant experience
  • Experience as a functional analyst and developer (required)

Please note that other combinations of qualifications and relevant experience may be considered

  • For vacant positions available in Quebec, please note that knowledge of French is required

Specific knowledge

  • Knowledge of the following languages to carry out and modify developments: ASP .NET, Power Shell, SQL and Csharp (essential)

Desjardins Cross-sector skills

Action oriented, Collaborates, Customer Focus, Innovation

Key competencies for the job

Action oriented, Collaborates, Complexity, Customer Focus, Innovation, Plans and aligns, Tech savvy network