ERP Support Analyst

January 14 2020
Industries Recruitment, Employment services
Categories Information Technology, Help Desk, Analyst, ERP, Packaged Software, SaaS
Montreal, QC


The ERP Support Analyst will be responsible for providing ERP support to internal clients as well as participating in the implementation of the ERP system.


Analyze and understand users’ needs;

Act as a reference person for ERP support to employees (more than 300 users);

Ensure the proper functioning of the ERP ecosystem including its interfaces (EDI, BI, accounting system);

Follow-up and close various tickets;

Test ERP features and write test scenarios to ensure quality and performance at the delivery stage;

Ensure the link between local teams (Production, R&D, Logistics, Finance, etc.).


  • 3+ years of experience in ERP Support
  • Experience with an ERP system
  • Knowledge of Windows environment
  • Knowledge of SQL Server or Oracle databases (asset)
  • Knowledge of programming languages like Java or C# (asset)
  • Bachelor’s degree in computer science or equivalent
  • Bilingual (French and English).
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