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IT Infrastructure Analyst

February 19 2020
Industries Public services (gas, water, electric)
Categories Information Technology, Help Desk, Installation, Maintenance, Repair, Internet, Web, E-Commerce, Programming, Development, Networking, Database Dev. & Admin., Analyst, Consultation, Business analyst, ERP, Packaged Software, SaaS, Project management, Data Centre, Warehousing, Cloud, Training, Technical writer, Documentation, Systems architect, Design, Security, Continuity, Risk, Product development and Management, System administrator
Waterloo, ON

Waterloo North Hydro (WNH) is a progressive electric distribution utility servicing the City of Waterloo and the Townships of Wellesley and Woolwich.  We deliver energy to over 672 square km across a large urban and rural service area to approximately 58,000 customers. Our mission is to create value for our customers and shareholders by providing safe and reliable electrical distribution services at competitive rates.

Reporting to the VP of IT, this position is responsible for overall health and maintenance of all digital systems within Waterloo North Hydro which includes but is not limited to storage, computers, security, communications and innovation.

Skills/Knowledge/Experience Required:



  • Advanced troubleshooting, problem solving and analytical skills to quickly diagnose and resolve hardware and network events  
  • Advanced verbal and written communication skills and the ability to communicate effectively with various stakeholders
  • Ability to maintain operations documentation in compliance with IT documentation standards and cyber security requirements
  • Advanced organization and technical skills to support independent management and timely completion of work plan assignments and priorities
  • Customer service orientation with a strong sense of accountability and ownership
  • Ability to learn and recommend new technologies and find solutions to business problems


  • A post-secondary diploma in Computer Studies and 2-3 years related work experience; or an equivalent combination of education, training and experience.
  • Knowledge or certification as a CISSP and/or OSCP as well as experience with open source software is considered an asset.
  • Advanced knowledge of operating systems, virtual machines, mail filters, firewall configuration, VPN communications, telecommunications, computer resource management, back up and recovery methodologies and desktop technical support
  • Advanced knowledge of network/system security, intrusion prevention and detection
  • Advanced knowledge of data storage, backup/recovery and disaster recovery best practices
  • Advanced knowledge of active directory management with an understanding of group policy design and configuration
  • Basic knowledge of Occupational Health and Safety requirements as it relates to individual, organizational and operational requirements


3-5 years of related experience

Class G licence

Major (Primary) Responsibilities:

  • Provision of Expert Advice:  Assist and provide technical expertise to supervisor, IT peers, end users, key vendors and external subject matter experts for all aspects of the corporate hardware and software infrastructure.   Counsel and confer with peers and supervisor to advise on any unusual items that may have an effect on the department or the company.
  • Budget:  Assist in the development of the operating and capital budget and ensure the department operates within the approved budget.
  • Administration:  Administer corporate user profiles/accounts, their corresponding data access permissions and network access protocols and related access permissions. Complete all application and technical documentation in compliance with ITS standards.


  • Technical:  Procure, install and maintain IT infrastructure hardware and software including all servers, PC/laptops, network equipment/components and their corresponding configurations, telecommunications equipment, the email system, and operations related software.  Complete upgrades as required and maintain licence compliance.  Order, setup and maintain printers and smart phones.  Troubleshoot end user support issues and keep current with relevant advancements in technology.  Responsible for the corporate computing environment infrastructure design, implementation and support based on capacity planning and the delivery of high availability IT resources.
  • Process:  Design back up/recovery processes and procedures for infrastructure support and maintain all necessary reporting and documentation.  Assist in the development, implementation, maintenance and management of the Corporate Disaster Recovery procedures and the Corporate Cyber Security Program.  Ensure procedures comply with corporate governance requirements including documentation, change management procedures and audits.
  • Safety:  Support corporate Occupational Health and Safety initiatives by incorporating safe work practices into daily work routine.  Report any unsafe conditions or observed unsafe work practices to supervisor. 

How to Apply   

Qualified applicants are invited to apply in confidence, by submitting a completed resume and cover letter by March 6, 2020 to  Please indicate "IT Infrastructure Analyst" in the subject line.

We are an Accessibility for Ontarians with Disabilities Act (AODA) compliant workplace. You can be confident that our recruitment and hiring processes will be modified to accommodate disabilities, if requested.

We thank all applicants who apply, however, only those candidates selected for an interview will be contacted.

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